Product Designer

About us

• At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, and Singapore.

• We are guided by a set of values that are at the core of our actions and define our culture:
  Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

• Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google’s earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
  
  Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

• Solve for the customer: We serve multiple stakeholders – People looking for help from our Agents via chat & voice, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform. Each of these has a unique set of needs and product challenges.

• Innovate: AI Agents represent a new frontier. Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies.

• End-to-End Ownership
  :
  Drive the entire design process from concept to execution to iteration, in close collaboration with cross-functional partners.

• Collaborate Across Teams
  :
  Partner closely engineering, product, leadership, and the entire company to define and build a seamless and cohesive experience.

• Gather Feedback
  :
  Get your hand dirty with customer feedback and usability testing to gather insights and iterate to ensure we solve user problems effectively.

• Build Design Systems
  :
  Develop and maintain a scalable design system that ensures consistency and efficiency across all products and platforms.

• Proven Experience: Extensive experience in UI/UX design, with background leading design projects from ideation to launch.

• Curiosity: Passion for deeply understanding user needs and finding the right solutions from first principles.

• Full-Stack Design: Visual design is the baseline. You should be fluent in creating beautiful, high-quality designs—working end-to-end from shaping product direction to defining the right interactions and ensuring every pixel is crafted with care.

• Great
  
  Collaboration:
  
  Design is a team sport, and building great products means working closely with product, engineering, and leadership to help bring ideas to life.

• Excellent Communication
  :
  Strong verbal and written communication skills, with the ability to articulate problems, design concepts and decisions to various stakeholders.

• Research Skills
  :
  Experience gathering customer feedback, usability testing, and translating findings into actionable design improvements.

• Technical Proficiency: Mastery of Figma, along with classics like Photoshop and Illustrator. Strong ability to prototype—whether in Figma, Principal, or code—quickly and effectively.

• Adaptability and Resilience
  :
  Comfort working in a fast-paced startup environment, able to adapt to changing priorities and handle ambiguity with grace.

• Experience designing for AI-driven products or conversational interfaces.

• Experience working on developer-driven products, including SDKs, APIs, and technical tooling.

• Experience with Typescript, React, and other programming languages.

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just…