Program Support Analyst

Position: 2917-Program Support Analyst
Overview

Apply using Smart Recruiters, the City and County of San Francisco's application portal.

• Department:
Human Services Agency

• Job class: 2917-Program Support Analyst

• Salary range: $ - $

• Role type:
Permanent Civil Service

•

Hours:

Full-time

• Exam type:
Position Based Test

• Rule:
Rule of the List

• List type:
Entrance

About

This job announcement has been amended to include the below job brochure for the position.

• Application Opening:
Tuesday, January 13, 2026

• Final date to receive applications:
The final day to apply is Tuesday, January 27, 2026

• Please note that expected Cost of Living Adjustments (COLAs) will take effect as follows:

• Effective June 30, 2026 — 2% increase

• Effective January 2, 2027 — 2% increase

• Effective June 30, 2027 — 2.5% increase

Human Services Agency (HSA)
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive - no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.  

to learn more about what this commitment looks like in action.

As a member of the San Francisco HSA Planning team, the Senior Planning Analyst performs a variety of highly complex and responsible planning, coordination, and analytical duties to support the operation of the Human Services Agency.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; may include additional duties as assigned. Under general direction from an 1824 Principal Planning Analyst, the essential duties include:

Data Analysis

• Performs complex data and programmatic analysis across programs and Departments to identify the needs of low-income San Franciscans, the intersection between the programs serving them, and the collective performance of those programs.

• Uses analytical programs, such as Microsoft Power BI, Stata, and Tableau, to conduct data and statistical analysis.

• Develops findings and actionable recommendations, informed by the Agency's operational context, to support programmatic and policy decisions by the Agency's executive leadership and program director.

Project Management

• Coordinates project teams that span programs, divisions, Departments, and Agencies to facilitate and lead strategic initiatives.

• Develops shared project goals across stakeholders and coordinates successful implementation of policy, programmatic, and operational changes that accomplish shared strategic goals.

• Develops work plans that thoroughly describes the steps for reform and improvement of specific programs within the Agency.

Evaluation

• Conducts studies and evaluations to develop sound and reliable findings that can inform departmental and City policies related to poverty and guide future programming.

• Plans and conducts qualitative research, such as surveys, focus groups, and key informant interviews.

• Incorporates client and staff input into research projects by performing quantitative and qualitative research and using analytical skills.

Policy Analysis

• Analyzes and interprets existing, newly enacted, and proposed local, State and Federal legislation for Agency impact.

• Prepares data and other…