Fitness Service Specialist

GENERAL SUMMARY

Carries out duties and responsibilities of maintaining the operations and customer service of the Fitness Center. Adherence to the company’s mission and core values is expected and is critical to the success of the Fitness department.

Job Description

GENERAL SUMMARY

Carries out duties and responsibilities of maintaining the operations and customer service of the Fitness Center. Adherence to the company’s mission and core values is expected and is critical to the success of the Fitness department.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By

Actions We Live By. It’s who we are when we step into our full power .

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work . Be a gritty, roll-up-your-sleeves kind of crew . Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious . We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete’s Promise

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Primary Job Functions Active participation in required events, programs, meetings, and trainings.

• General supervision of the Fitness Center and Recovery room.
• Assuring the fitness and recovery areas are safe including enforcing club policies and procedures.
• Maintains the highest quality of customer service.
• Assures cleanliness and organization of the fitness and recovery areas, including routine housekeeping.
• Adheres to scheduled responsibilities including attending mandatory department meetings.
• Instructs members in proper and safe use of equipment.
• Monitors music and TV stations and adjusts as needed.
• Performs other related duties as assigned by management.
• Communicate timely and follow up, as appropriate.

• Policies and Regulations — Knowledge of company polices.
• Written Comprehension and Expression — Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information.
• Computer – Ability to utilize club software program and email communication software, such as Microsoft Outlook.
• Knowledge of safe operation of fitness center and recovery room equipment.
• Previous customer service experience.

• Health and fitness background preferred.
• Experience with fitness equipment preferred.
• Current CPR/AED Certification required (Red Cross or American Heart Association; or within 30 days of employment)