Amenity Ambassador​/Front Desk Associate; Part-Time - Harrison

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner's association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Action Property Management seeks a 24 hour part-time Amenity Ambassador/ Front Desk Associate to join our team at The Harrison located in San Francisco.

The Amenity Ambassador is responsible for planning, coordinating, and attending social events and lifestyle activities within the community. This role supports the enhancement of resident engagement through onsite and local offsite events, amenity oversight, vendor coordination, and the creation of promotional materials. The Amenity Ambassador also supports the Grand Salon team and various amenity spaces to ensure an exceptional residential experience.

A flexible schedule is essential, including availability on evenings, weekends, and holidays as needed. The Front Desk Associate is the first point of contact for people entering the lobby or calling the association. As such, the Front Desk Associate must at all times display a professional appearance and speak in a polite manner and clear tone, including answering telephones or addressing people who have approached the Front Desk.

The Front Desk Associate is expected to possess a working knowledge of the Association's rules, policies and procedures, as well as familiarity with the Association's amenities and surroundings in order to assist residents and their guests.

Compensation: Up to $27.00 Per Hour

Schedule: 24 Hours Per Week; 6:00 AM- 2:30 PM and/or 2:00 PM- 10:30 PM

• Residential Events:
• Attend and monitor community events and lifestyle activities.
• Greet and engage with residents and guests.
• Provide venue access and support during events.
• Respond to questions and manage reservations.
• Maintain familiarity with venue reservation contracts and policies.
• Assist with additional responsibilities within the Lifestyle Department and Grand Salon as needed.

• Maintain presence and oversight in key amenity areas, including:
• Uncle Harry's
• Fitness Center
• Grand Salon
• Package Room
• Pantry

• Create and distribute promotional and informational materials such as flyers, signage, and event notices.

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls. Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing document

• High School Diploma or GED equivalent. College degree in business, real estate, or a relevant field is preferred
• Prior hospitality, concierge, or lifestyle coordination experience preferred
• Strong communication, interpersonal, and customer service skills
• Ability to multitask and manage priorities in a fast paced environment
• Flexible schedule, including evenings, weekends, and holidays
• Proficiency in written and verbal communication
• Ability to collaborate effectively and work independently when needed

• Award Winning Culture: Proud recipient of the 2025 Great Place to Work Certification
• Highly Rated
  
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• Collaborative Culture: Work in an environment that values teamwork, innovation, and mutual respect
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching
• Work-Life Balance: Enjoy PTO plus sick time, holiday pay, and your birthday holiday for eligible team members
• Technology Investment: Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed
• Commitment to Growth: Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals