Customer Support Specialist
Listed on 2026-02-05
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual -
IT/Tech
HelpDesk/Support, Technical Support
Join to apply for the Customer Support Specialist role at unitQ
About UnitQ:
At unit
Q, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels. Backed by leading investors such as Zendesk, Accel, and Google and following our recent Series B-1, unit
Q serves world-class clients, including Pinterest, Pay Pal, and Dropbox.
Role Responsibilities:
- Effectively follow up on open issues with customers or Customer Success and communicate the resolution
- Create and/or update client taxonomy in all stages of the client unit
Q journey - Act as an escalation point for all inbound cases from our clients and the Customer Success team
- Collaborate closely with cross-functional teams to enhance platform capabilities
- 3-5+ years prior experience in a technical or customer support role required
- Demonstrated enthusiasm for understanding and applying AI, model, and manual solutions to client problems
- Previous experience with Zendesk CRM and Jira
- Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team
- Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues
- Self-driven with the ability to independently manage tasks and projects
- Prior experience or knowledge of AI tools and machine learning
- Prior experience working at a technology company or start-up environment
- Flexible/unlimited vacation
- Comprehensive medical, dental, and vision
- 401(k) plan
- Life insurance and FSA plans
- Stock options
- Equinox gym membership or wellness stipend
At unit
Q, diversity drives innovation. We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences. We’re committed to fostering an inclusive environment as our team grows.
If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!
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