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Customer Success Manager at Plain
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-02-01
Listing for:
Jack & Jill/External ATS
Full Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Business
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Company Description
Plain - B2B SaaS platform for customer interactions
Job DescriptionAs a Customer Success Manager at Plain, you'll drive customer success from onboarding to expansion, directly shaping our product. This hybrid role involves working closely with customers, product, and sales, using Plain's own platform to power high‑quality interactions. Your insights will directly influence our product roadmap, ensuring customers love and grow with us.
LocationSan Francisco, USA
Why this role is remarkable- Directly influence the product roadmap by using Plain's own platform to power customer interactions and gather feedback.
- Unique opportunity to work at an early‑stage B2B SaaS company, contributing significantly to customer adoption and long‑term success.
- Hybrid role spanning onboarding, post‑sales, support enablement, and product feedback, offering broad impact and growth.
- Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption.
- Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations.
- Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities.
- Minimum of 2 years of experience in a Customer Success or post‑sales role.
- Demonstrated success within an early‑stage B2B SaaS company environment.
- A genuine passion for customer advocacy and helping users maximize product value.
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