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Customer Success Manager at Plain
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-02-01
Listing for:
Jack & Jill
Full Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Success Manager – Plain
Join to apply for the Customer Success Manager role at Jack & Jill
. This position is available for one of our clients, Plain.
Company
Description:
Plain - B2B SaaS platform for customer interactions
Location: San Francisco, USA
Why this role is remarkable- Directly influence the product roadmap by using Plain's own platform to gather customer feedback
- Unique opportunity to work at an early-stage B2B SaaS company, contributing significantly to customer adoption and long‑term success
- Hybrid role spanning onboarding, post‑sales, support enablement, and product feedback, offering broad impact and growth
- Own the complete onboarding journey for a portfolio of customers, fostering early relationships and driving product adoption
- Manage renewals and identify expansion opportunities, collaborating with sales and product to drive upsell conversations
- Act as the primary advocate for customer needs, gathering feedback and influencing product development priorities
- Minimum of 2 years of experience in a Customer Success or post‑sales role
- Demonstrated success within an early‑stage B2B SaaS company environment
- A genuine passion for customer advocacy and helping users maximize product value
- Entry level
- Full‑time
- Other
- Technology, Information and Internet
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