Customer Success Manager, SMB

Overview

Code Signal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, Code Signal’s hiring and learning solutions meet you there and get you where you need to go.

Skills

Having powered millions of skills evaluations, Code Signal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:

• 🌟 Ranking #2 in Education on Fast Company s prestigious World’s Most Innovative Companies of 2025 list
• ⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies
• 🧑💻 Launching our AI-tutor Cosmo alongside our practice-first learning product
• 🎬 Cosmo featured in Times Square three times in as many months

Signalites are the incredible people who make up Code Signal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors.

This belief can be seen and felt in everything we do as Signalites.

Code Signal is seeking an SMB Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform. In this role, you’ll support a fast-growing portfolio of customers through onboarding, adoption, and renewal—combining hands-on guidance with scalable success programs. You’ll play a critical role in maximizing customer value and making Customer Success a key driver of Code Signal’s overall impact and growth.

Implementation & Training

• Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience.
• Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success.
• Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases.
• Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined.

Success Management & Renewals

• Own the customer relationship post-sale, including renewals and expansion for your book of business.
• Monitor customer health, product usage, and engagement to proactively identify risks and expansion opportunities.
• Conduct business reviews focused on outcomes, adoption, and ROI.
• Act as a trusted advisor by combining strong product knowledge with an understanding of SMB customer needs and constraints.
• Proactively address issues or blockers by partnering with internal teams to resolve them quickly and effectively.

Scaled Customer Success Motions

• Help design, execute, and iterate on scalable CS programs, including 1:many webinars, email nurture campaigns, and self-serve enablement resources.
• Contribute to the development of repeatable playbooks and processes that improve efficiency across both SMB and the broader Customer Success organization.
• Partner with cross-functional teams (Sales, Marketing, Product, Support) to improve the SMB customer journey.
• Represent the SMB customer voice internally to inform product improvements, messaging, and go-to-market strategy.

Must-Haves

• 2–4+ years of experience in SMB Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS company
• Experience managing a high-volume customer portfolio with a focus on adoption and retention
• Comfort owning renewal and expansion goals
• Proven ability to lead customers through onboarding and deliver effective end-user training
• Strong customer-first mindset with the ability to build consultative relationships and influence outcomes
• Excellent written and verbal communication skills, including clear and concise customer-facing messaging
• Highly…