Airport Communications Dispatcher SFO A00020

Airport Communications Dispatcher (9202) - SFO - (A00020)

Recruitment: REF
50658L

Published:
April 17, 2025

No recruiter found for this role, please contact the Department of Human Resources for assistance.

Apply using Smart Recruiters, the City and County of San Francisco's application portal.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth, innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers  more information about SFO, visit  Follow us on Twitter and Facebook.

Specific information regarding this recruitment process is listed below:

• Application Opening: Thursday, April 17, 2025
• Final date to receive applications: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM (PST), on Wednesday, April 30, 2025.
• Compensation: $98,540.00 – $
• Recruitment : CBT-9202-A00020

Under general supervision, the Airport Communications Dispatcher, during an assigned shift, receives incoming request calls for service, both emergency and non-emergency at San Francisco International Airport; dispatches crash/fire/rescue, airfield safety, police and other personnel regarding emergencies.

The essential functions of this position include:

• Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
• Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
• Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins.
• Operates Closed Circuit Television (CCTV) system for operational/officer-safety-related needs.
• Monitors alarm systems to ensure that proper action is taken for critical alarms received.
• Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered.
• May include additional duties as assigned.

Nature of Work
Dispatchers work under unpredictable periods of stress caused by the volume of calls and/or emergency conditions in the field involving the protection of life and property. Persons employed in this class must work shift assignments, which includes around-the-clock, weekend, and holiday work schedules. Employees are subject to changes in shift assignments. Due to the emergency nature of this work, mandatory overtime is required.

• Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination).
• Experience: One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center.

Experience Substitution: Completion of a 12-month program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience.

Note: Candidates who are projected to complete the above Trainee Program within six (6) months of the filing deadline will be invited to take the examination but will not be eligible to be hired until they have successfully met the above Minimum Qualifications.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at (Use the "Apply for this Job" box below).-requirements

Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

• Performance Examination: (Weight: Pass/Fail)
  Candidates who meet the minimum qualifications will be invited to participate in a performance examination designed to measure aptitude for performing public safety communications dispatcher work,…