Guest Services Agent

Overview

We are hiring immediately for a full time GUEST SERVICES AGENT position.

Location: Archbishop Riordan - 175 Frida Kahlo Way, San Francisco, CA 94112.

Note:

online applications accepted only.

Schedule: Full time schedule. Monday through Friday, hours may vary; some nights and weekends are included. More details upon interview.

Requirement: Previous customer service and catering experience is preferred. Internal Employee Referral Bonus Available

Pay Rate: $30.00 per hour to $40.00 per hour

Free meals, uniforms and laundering service available at select locations.

Application process: Text JOB to 75000 and search requisition r 1500571 to apply by text. This description is for informational purposes; terms and conditions apply.

The advertised program is an AI recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions apply.

• Checks guests in and/or out of the hotel by inputting and retrieving information from a computer system, confirming pertinent information.
• Ensures rooms and services are correctly accounted for within the guest statement and properly accounts for services provided by the hotel.
• Assists guests with check-out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
• Balances and drops receipts according to accounting specifications.
• Provides guests with information about the facility, services, and amenities.
• Receives special requests from guests and responds appropriately or forwards requests to the appropriate team members.
• Promptly answers telephone and email inquiries. Retrieves and forwards messages to/from guests; retrieves mail, packages, and facsimiles or other special items for customers as requested.
• Fields and resolves guest complaints or escalates for resolution to the appropriate department.
• Assists guests in emergency situations.
• Maintains adequate supplies and functional equipment at the Front Desk.
• Performs any special assignment deemed by the GM, Guest Services Manager, or Manager on Duty.
• Performs other duties as assigned.

Experience in customer service and catering is preferred.

Associates at Epicurean are offered many benefits. Both full-time and part-time positions offer benefits including Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).

Eligible associates may also receive paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

About Compass Group:
Achieving leadership in the food service industry. Compass Group is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. The Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.