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HelpDesk/Support Technical Support Customer Service Rep

Director of IT Customer Service & AI Solutions

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Zendesk, Inc.
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, Customer Service Rep
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 166000 - 248000 USD Yearly USD 166000.00 248000.00 YEAR
Job Description & How to Apply Below
A leading customer service technology company is seeking a Director of IT Customer Service and Support to lead a high-performing team in enhancing customer-facing processes. The role requires 10+ years in IT customer service with a strong focus on AI solutions and the ability to foster collaboration within distributed teams. This position offers a hybrid work environment in San Francisco and competitive compensation ranging from $166,000 to $248,000, plus potential bonuses.
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