Sales Specialist

Overview

Sentral is a network of communities redefining the way people live. Sentral’s mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights—we call it Home+. Our communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life.

Sentral operates in multiple cities with more coming soon. Our core values reflect our commitment to our employees, with a focus on service, ownership mindset, continuous personal improvement, diversity, and growth.

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will have a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Sales Specialist is on the front lines in assuring our customers feel loved from first point of contact through the entire lifecycle.

Sales Specialists are empowered to guarantee a positive and fluid experience by working to save our customers’ time. This role helps lease available homes quickly to limit vacancy loss at the highest net rent and is responsible for marketing the property, preparing lease documents, and screening prospective residents to qualify them.

This is an in-person position located on-site of the property.

• Uphold Sentral’s standards, best practices, policies and procedures, and value of excellence in customer service
• Establish rapport with residents and guests so they always feel loved
• Oversee the daily leasing responsibilities of the community in accordance with company policies and standards
• Oversee and coordinate welcoming new residents and guests
• Assist with office management and clerical tasks
• Record and update details of prospective residents, current residents, and guests in the property management software in a timely and detailed manner
• Complete opening and closing procedures
• Complete lease applications and assist with verification of application information; inform prospective residents of results
• Inform maintenance team of any need for repair or cleaning
• Maintain and store documentation effectively
• Liaise with residents and guests to provide information and address their questions and concerns
• Advertise available homes and conduct property tours as part of marketing activities
• Provide backup for Experience team and homeshare efforts related to guest check-ins and outs
• Accept rent payments, security deposits and other applicable fees
• Follow all local, city and federal regulations
• Maintain compliance with Fair Housing requirements and all applicable laws, codes and ordinances
• Assist in conducting market surveys and shop competitive communities
• Perform other related duties and assignments as needed

• High School Diploma or equivalent required; some college preferred
• Minimum of one year of experience in a customer service-related industry and one year of apartment leasing experience or a combination of accounting skills/education with customer service experience is preferred
• Strong attention to detail and sales ability
• Demonstrated ability to support and contribute to community team
• Strong oral and written communication skills
• Great time management skills
• Strong decision-making and problem-solving skills
• Computer literate with capability in email, MS Office and related communication tools
• Willingness to participate in training to comply with new or existing laws
• Demonstrated ability to diffuse and respond to customer concerns to avoid escalation of the problem
• Ability to work a flexible schedule, including evenings and weekends

• Health & Wellness:
  Multiple medical, dental, and vision health plan options beginning the first month after your start date, including one fully company-paid plan (no monthly premiums for you) and HSA/FSA options
• Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: 401(k)…