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Technical Support HelpDesk/Support Customer Service Rep

Global AI-Driven Customer Experience Lead

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: Zendesk
Full Time position
Listed on 2026-01-25
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, HelpDesk/Support, Customer Service Rep
  • IT/Tech
    Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 178000 - 266000 USD Yearly USD 178000.00 266000.00 YEAR
Job Description & How to Apply Below
A leading customer service software company seeks a Principal Customer Experience to lead a transformative role enhancing AI-driven workflows in Customer Success. You will identify high-impact improvements, partner with multiple teams to implement AI capabilities, and track KPIs across global operations. Successful candidates will have over 10 years in roles like customer success and demonstrate exceptional program management and communication skills.

The position offers a competitive salary with a minimum of $178,000 up to $266,000 annually, plus potential bonuses.
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