Customer Marketing Manager

Customer Marketing Manager

Join Ivo’s AI‑powered contract intelligence platform. We’re growing rapidly and building a data‑driven marketing organization.

$125,000 – $145,000 per year

Compensation is based on skill and experience.

Deepen customer relationships, drive product adoption, accelerate expansion, and turn satisfied users into advocates.

• Build enterprise expansion and renewal programs: design campaigns and playbooks that improve renewals, identify expansion opportunities, and grow NRR.
• Drive usage and engagement: launch targeted lifecycle campaigns that increase adoption of new features.
• Improve and scale customer onboarding: enhance onboarding experiences, streamline touchpoints, and design repeatable campaigns that drive early adoption and retention.
• Lead customer advocacy: develop and scale advocacy engine – customer stories, review drives, referral programs, CAB initiatives.
• Run customer webinars and events: plan and execute recurring webinars highlighting product best practices, customer wins, upcoming launches.
• Collaborate cross‑functionally: partner closely with Demand Gen, Product, CS, and Content to align messaging and amplify success.
• Measure and optimize: reliably track and report on key adoption, engagement, advocacy metrics.

• 3+ years of experience in B2B marketing, ideally across customer, content, or demand generation functions.
• Experience creating customer‑facing content (case studies, reviews, videos, webinars).
• Familiarity with marketing automation and CRM tools (Salesforce preferred; Hub Spot a plus).
• A self‑starter mindset to build programs from 0→1 and collaborate across teams.

• Revenue impact: clear link between customer marketing programs and renewal or expansion growth.
• Advocacy momentum: consistent flow of authentic customer stories, testimonials, reviews.
• Customer engagement: measurable increases in usage, adoption, satisfaction.
• Operational rigor: repeatable playbooks and reporting frameworks tying marketing to revenue outcomes.

• Compensation: USD OTE range $125,000 – $145,000 (excluding equity).
• Relocation & Visa: Relocation assistance for SF; visa and green card support where applicable.
• Medical: Comprehensive medical, dental, vision plans.
• Unlimited PTO: Take time to recharge.
• Office: Downtown SF office with snacks, coffee, and team‑building events.

How far along are we?

Launched in early access 2023; grew 5x ARR in last 12 months. Clients include Canva, Quora, Zapier, etc.

Is this a chill gig?

Fast‑growth startup; heavy responsibilities, but uncapped payoff.

We require in‑person work 5 days a week in our SF office.