Protective Services Worker - Family and Children's Services - Human Services Agency X00002

Protective Services Worker - Family and Children's Services - Human Services Agency (2940) (X00002)

• Full-time
• Certification Rule:
  Rule of the List
• Work Hours:
  
  Other
• Job Code and
  
  Title:
  
  2940-Protective Services Worker
• Fill Type:
  Permanent Civil Service

This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam.

If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When a department has an open position with this job classification they will use this eligible list to hire for that position. Departments will contact candidates from this list to gauge interest in their specific roles. Learn more about the City’s hiring process here: (Use the "Apply for this Job" box below)./

• Application Opening
  -January 4, 2023
• Final date to receive applications for Session 15
  :
  July 2, 2026;
  Tentative Exam Date for Session 15
  :
  July 2026

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City’s commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area.

Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive—no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin.

to learn more about what this commitment looks like in action.

From financial, nutritional and employment support to protective services, health care coverage, affordable childcare, and in‑home services for older adults and persons with disabilities, our team lends support for all in need.

Under general supervision, Protective Service Workers perform professional investigation, case management, and casework services at the Family & Children’s Services program. This includes activities related to: engagement of children, youth and families; assessment of safety and risk; case planning and service delivery; and transitioning children and families to appropriate permanent and stable living situations.

ESSENTIAL TASK AND DUTIES

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list.

• Partnering with families, communities, and service providers to build a supportive team that addresses the safety, health, and well‑being needs of the child, youth, and family.
• Exploring safety, well‑being, family relationships and natural supports through interviewing, field visits, and gathering collateral information in a timely manner.
• Conducting comprehensive assessments of safety, risk and protective capacity utilizing designated assessment tools. Taking appropriate action to ensure child safety, including promoting family strengths, mitigating safety threats and/or removal of children from the home.
• Maintaining case information on applicable computerized case management system(s). Collaborating with families and stakeholders to develop behavioral case plans based on the assessment that addresses the family’s needs and complies with relevant laws, rules and regulations.
• Helping connect families to a broad array of services and supports and empowering them to utilize strengths in order to implement the provisions of a case plan.
• Counseling and educating youth, families, care providers and community partners on the Child Welfare process, legal requirements and departmental policies and procedures by communicating verbally and in writing in order to provide necessary and appropriate information to…