Business Operations Lead

About the Team

The Business Operations team tackles high-priority initiatives that span across strategic projects, pricing, partnerships, revenue strategy, and major business and product priorities. Working closely with the COO and business leadership team, we play a pivotal role in advancing OpenAI’s most important initiatives and ensuring the company operates with clarity and focus.

To thrive in this team, you need to be a proactive problem-solver who excels at bringing structure to ambiguous challenges. Our work demands strategic thinking, cross-functional collaboration, and precision in execution. Team members succeed when they are analytical, detail-oriented, skilled at balancing multiple priorities, and passionate about driving high-stakes projects forward to deliver meaningful results.

We’re hiring a Business Operations Lead to help drive some of OpenAI’s most important strategic and operational initiatives. This role will partner closely with senior leaders to tackle high-impact problems that cut across product, go-to-market, partnerships, pricing, finance, and broader business strategy.

This role is designed to flex with company priorities — taking on the problems that matter most at a given moment and carrying them from early framing through execution. You’ll help translate high-level ambitions into clear strategies, operating plans, and decisions, and ensure that complex, cross-functional efforts move forward with speed and clarity.

You’ll work closely with leaders across the company to evaluate opportunities, clarify tradeoffs, and align teams around a coherent path forward. The work will span everything from shaping product and commercial strategy, to evaluating new markets or business models, to driving execution on company-wide initiatives.

Success in this role requires strong judgment and range. You should be comfortable zooming out to assess strategic direction and right-to-win, while also diving deep into the details — whether that’s a product roadmap, a market or customer analysis, a financial model, or an operating plan. You’ll help ensure that OpenAI’s most ambitious efforts are not only technically excellent, but strategically sound, commercially viable, and executed effectively.

• Own and drive high-priority strategic and operational initiatives across the business, working closely with product, GTM, partnerships, finance, and leadership teams.
• Act as a force multiplier on critical initiatives by accelerating decision-making, driving clarity, and ensuring projects move from intent to outcomes.
• Partner with leaders to define strategy, operating plans, and success metrics for critical initiatives.
• Apply rigorous analysis to complex problems, using data and structured thinking to inform decisions — while staying focused on real-world impact over perfect answers.
• Drive alignment across teams by translating strategy into clear priorities, programs, and execution plans.
• Identify risks, gaps, and tradeoffs early, and work cross-functionally to resolve them.
• Communicate insights, progress, and recommendations clearly to executive stakeholders.

• Have 8+ years of experience across business operations, product, strategy, or similar roles.
• Are comfortable owning complex problems that span multiple functions and require strong judgment under uncertainty.
• Are a deeply analytical thinker, but a doer at heart — you use analysis to drive action, not just create slides.
• Can move fluidly between big-picture strategic framing and hands-on execution.
• Take pride in seeing work through to outcomes, not just recommendations.
• Have experience partnering with senior leaders and influencing decisions across teams.
• Excel in fast-moving environments where priorities evolve and clarity needs to be created.
• Are an excellent communicator who can build alignment and momentum across diverse stakeholders.
• Are deeply curious about AI, technology, and how new products and businesses scale.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the…