Business Analyst​/Senior Analyst Salesforce

Responsibilities

• Collaborate with Functional Leads and Analysts to understand QTC process and feature goals, and contribute to the delivery of incremental improvements.
• Assist in the business requirements gathering and documentation process, working with Business Analysts and subject matter experts to analyze and document existing and future processes.
• Participate in cross-functional meetings, document key decisions, and follow up on action items.
• Support the development of solutions by working with Technical Architects and Product Managers to understand and translate business requirements.
• Assist with project management activities, including tracking requirements, communicating dependencies, and providing status updates.
• Develop a foundational understanding of Salesforce internal QTC systems and processes.
• Contribute to the documentation and maintenance of business rules and process flows.
• Support the creation of training materials for change management initiatives.
• Assist with ad-hoc reporting and research activities as needed.
• Participate in user acceptance testing (UAT).

• 2-3+ years of experience as a Senior Business Analyst or in a related role.
• Familiarity with Quote to Cash (Configure Price Quote, Contract Lifecycle, Order Management) processes and systems is a plus.
• Experience with business requirements gathering and documentation.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and ability to work independently.
• A curious mindset and willingness to learn from subject matter experts.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

• Familiarity with process documentation tools (e.g., Lucidchart).
• Familiarity with project management tools (e.g., Smartsheet).
• Exposure to Salesforce products.
• Exposure to enterprise-level projects.
• Prior experience with Business Operations or Quote to Cash Operations.

• This role is hybrid and requires in-office presence 3 days per week.