Enterprise Customer Success Manager

Base pay range

$/yr - $/yr

At Comulate, we’re transforming the insurance back office with AI. Our platform reinvents expensive and time‑consuming accounting processes, unlocking the hundreds of billions of dollars spent on manual insurance operations. We raised Series B in early 2025, led by BOND & Workday, and are expanding at record pace.

• Record‑setting growth: from zero to 8‑figure ARR within three years, 95th+ percentile for startups.
• Strong product market fit with customers calling the platform “the best thing since sliced bread” and “life‑changing”.
• Lean, talented team creating category‑defining products for large enterprises, delivering 7‑figure ROI.
• Ambitious first‑to‑market bets with a growing pipeline of new customers.
• Early‑innings vision to deploy AI across insurance industry workflows.

We’re hiring a Customer Success Manager onsite in SF to maximize customer success post‑sale.

• Partner directly with customers throughout their post‑sale journey: implementation, onboarding/training, scaling, and growth, serving as their principal point‑person.
• Develop deep relationships with champions, earning trust as a product & solution‑space expert.
• Advocate for customer needs internally, collaborating with product, sales, and support teams to drive enhancements.
• Quantify, share, and communicate the value of Comulate and its impact to customers.
• Own and execute successful renewals across your portfolio.

• 2+ years of experience serving mid‑market B2B companies in support, success, or implementations.
• Proven ability to create efficient, repeatable processes that build relationships with numerous customers while minimizing overhead.
• Curious, asks questions, and self‑learns when facing ambiguity.
• Detail‑oriented and uses communication to build trust with customers and teammates.
• Proactive, natural agency, strong intuition and reasoning to solve the right problems.

Backed by BOND, Spark Capital, Neo, and Workday, and founded by leaders from Brex, Asana, Plaid, Applied Intuition, and Coalition. Our team hails from Airbnb, Google, Brex, Live Ramp, etc. We focus on delivering for customers and building a category‑defining company.

• Competitive base salary and generous equity
• Generous medical, dental, and vision benefits
• 401(k) plan enrollment
• Flexible time‑off policy
• Lunch & dinner every day
• Paid parental leave
• Company outings and offsites
• More benefits as we grow!

Comulate is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Insurance
• Location:
  
  San Francisco, CA (Onsite)
• Position:
  Customer Success Manager