Renewal Manager; Japanese Speaking

Walk Me, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging Walk Me's features—guidance, engagement, insights, and automation—employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation.

Together, SAP and Walk Me form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with Walk Me's intuitive digital adoption platform.

As a Walk Me Renewal Manager, you will play a crucial role in ensuring the continued satisfaction and retention of our client base. You will be responsible for managing the renewal process, fostering strong client relationships, and identifying opportunities for upselling and cross‑selling.

The ideal candidate will possess excellent communication skills (both verbal and written), a deep understanding of the contracts being renewed, a proactive approach to customer success, ability to collaborate and ensure alignment between internal and external stakeholders throughout the renewal process, and good project management skills to ensure renewals are completed on time.

• Own and manage the end‑to‑end renewal process for a defined Book of Business.
• Report to senior management on the portfolio of accounts, focusing on renewal attainment and recommended course corrections
• Maintain accurate and up‑to‑date records of client interactions and renewal statuses.
• Provide regular reports and forecasts to leadership regarding renewal pipeline, risks, and opportunities.
• Report to senior management on your Book of Business, focusing on renewal attainment and recommended course corrections
• Implement strategies to increase customer retention and reduce churn through the defined renewal processes
• Partner with Account Executives and Customer Success Managers to sell multi‑year subscription renewals and demonstrate the business value of the software subscription & services.
• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
• Prepare proposals, including renewal rate calculations, and order form preparation and utilize frameworks for exceptions for approvals
• Work closely with Install Base leadership, finance, legal & Order Management to ensure all contracts are accurate while also verifying contracts, data integrity of all quotes, review terms and conditions.
• Respond to questions from Customer Success Managers, Account Executives and Walk Me leadership on any aspect of the renewal

• 3 years of B2B SaaS renewals experience working with large, enterprise-level accounts (> $100k ACV) from a similar role (such as customer success, account management, SDR, BDR, or a related role)
• Experience in driving renewals with predictability and delivering against targeted gross retention rates.
• Ability to negotiate terms for complex deals while maintaining great client relationships.
• Superior time management skills; excellent attention to detail
• Extensive experience managing clients with
• Demonstrate creativity and efficiency in your role by using A.I. to succeed.
• Ability to adapt quickly in a fast‑paced environment, but also an interest in helping build & rollout sustainable processes
• Ability and willingness to mentor and coach junior renewal team members
• Proactive attitude with a focus on problem‑solving and exceeding client expectations.
• Proven ability to successfully lead renewals with high gross retention, predictability, and customer experience
• Fluency in written and spoken Japanese is required.

• At Walk Me, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are…