Senior Customer Success Manager

Job Overview

Apply for the Senior Customer Success Manager role at Fleet Works
.

Fleet Works transforms the freight booking process with AI-powered voice agents that reduce phone calls, texts, and emails. We are building a modern, intelligent marketplace to match truckers with loads that need moving. The role is based in our SOMA office and is the second member of the customer success team.

• Manage the full customer lifecycle, acting as primary owner from pilot kickoff through implementation, adoption, and renewal.
• Program manage high‑stakes pilots and implementations, ensuring timelines are met and customers realize immediate value.
• Work closely with Engineering to scope and deliver on individual customer integration requirements, acting as the technical voice of the customer.
• Create a CS foundation (0‑to‑1) by building documentation, establishing operating procedures, and designing engagement cadences.
• Drive ongoing customer education so users understand the full power of our voice agents and platform features.
• Learn from others and coach teammates.

• Professional experience in B2B customer success, account management, sales engineering or implementation in an entrepreneurial environment.
• A “builder” mindset: excited to be the second member of the team and to work on 0‑1 projects like building playbooks and defining processes.
• Technical aptitude: comfortable with hands‑on complex requirements gathering and configuration, and collaborating with engineers.
• A healthy appreciation for hard problems – transforming a massive, complex industry.

• 45‑minute intro call to discuss your background, goals and motivations.
• 45‑minute interview with a future teammate to assess your customer success thinking and collaboration style.
• Case study or presentation to evaluate how you approach customer challenges.
• Paid onsite work trial to experience our workflow and get to know us.
• Reference checks after offer to further understand your fit.
• Transparent offer process outlining compensation and equity details.

• Top‑tier cash and equity compensation – above the 75th percentile for San Francisco companies with similar funding.
• Competitive medical, dental, and vision benefits.
• Fully covered lunches and dinners.
• Opportunity to learn quickly, grow fast, and be rewarded for contributions.

• Mid‑Senior level

• Full‑time

• Other
• Industries:
  Transportation, Logistics, Supply Chain and Storage