Senior Product Operations Manager San Francisco, CA

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams.

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As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

As a Senior Product Operations Manager, you will work closely with the Head of Product Operations to both define and execute the Product Operations team’s mandate. In doing so you will work across functions to improve and support key product development processes with the goal of providing a seamless experience for our internal teams and, in turn, our customers.

• Operationalize product rollouts in partnership with Product, Product Marketing, and Support teams to take products from ideation to GA.
• Systematically surface and synthesize customer insights to help influence product decisions.
• Work closely with Product, Design, and Engineering to implement process improvements to increase the team’s velocity.
• Create and maintain cohesive documentation that serves as the “source of truth” for the broader organization, enabling a consistent customer experience across touch points.
• Work closely with Product Managers and their teams as strategic partners to help drive product roadmaps forward.

• Have 7+ years of experience in operations (product operations, business operations, etc) at a fast‑growing tech company, in consulting, or in similar fields.
• Are a highly organized multitasker who excels in a fast‑paced cross‑functional environment.
• Have worked closely with Product, Design, and Engineering teams in the past and are passionate about building great products.
• Are nimble and resourceful; you can just as easily complete an ad‑hoc request from Support or Sales as you can design and execute a recurring product process.
• Are adept at taking complex topics and communicating them with different audiences; technical, non‑technical, and executives.
• Can solve a problem by getting deep in the weeds, but you can also zoom out and see the bigger picture.
• Don’t just spot gaps; you fill them. You’re not afraid to take initiative and propose new ideas and improvements.
• Are humble, positive, and customer‑obsessed.
• Are located in the Bay Area.

Amplitude is filled with humble, life‑long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

We care about the well‑being of our team:
We offer competitive pay and benefits packages that reflect our commitment to the health and well‑being of our Ampliteers.

Some of our benefit programs include:

• Excellent medical, dental and vision insurance coverages, with 100%…