Builder - Product Operations

BUILDER – PRODUCT OPERATIONS

LOCATION: On-site, SF / Santa Clara (minimum of 2 days in Santa Clara until SF office opens in Q3, then may need to travel 1 day per week to Santa Clara or on as needed basis)

WHO YOU ARE:

• Product Savvy: You quickly become an expert across all product modules, deeply understanding their intricacies and interactions.

• Customer-Centric: Obsessed with delivering exceptional customer experiences, you ensure rapid onboarding and quick realization of product value.

• Operationally Creative: You identify and implement practical operational solutions ("ops hacks") to address immediate product gaps until permanent solutions are delivered.

• Voice of the Customer: You adeptly represent customer needs, distilling complex feedback into actionable insights for product development.

• Trend-Aware: You maintain a pulse on emerging industry trends in AI, balancing customer requests with strategic market direction.

WHAT YOU WILL DO:

• Master the Product: Rapidly acquire comprehensive expertise across all Reevo product modules, becoming the go-to internal expert.

• Streamline Onboarding: Design and optimize onboarding processes to significantly reduce customer time-to-value, ensuring seamless adoption and satisfaction.

• Operational Excellence: Identify, create, and manage interim operational solutions for product gaps, maintaining smooth customer operations until product enhancements are available.

• Advocate for Customers: Synthesize customer feedback across modules, prioritizing features and improvements clearly and effectively to Engineering and Product teams.

• Stay Ahead: Regularly analyze industry trends in AI and revenue tech to strategically guide feature prioritization, ensuring Reevo’s products remain ahead of the curve.

WHAT WE’RE LOOKING FOR:

• 3-7 years in investment banking / consulting, product operations, customer success operations, or related roles, ideally in B2B SaaS or AI-driven platforms.

• Proven experience in creating and optimizing operational processes that enhance customer onboarding and satisfaction.

• Demonstrated ability to quickly grasp complex products and translate deep customer understanding into impactful product enhancements.

• Strong analytical capabilities, leveraging both quantitative and qualitative insights to drive product improvements.

• Exceptional communication skills, able to effectively represent and advocate for customer needs cross-functionally.

• Experience navigating dynamic startup environments, managing multiple priorities, and driving measurable outcomes.

ABOUT REEVO:

Reevo is a rapidly growing startup transforming AI-driven sales and revenue operations. Our mission is to simplify and streamline complex sales processes for SMBs and mid-market companies, enabling efficient scaling through intelligent, integrated platforms.

Today's sales tech stacks are costly, fragmented, and hinder productivity—forcing sales teams into cumbersome workflows and leaving decision-makers with poor visibility. Reevo addresses these critical challenges by providing a unified, AI-native platform designed to streamline all sales activities, deliver context-rich insights, and empower strategic decision-making. Our vision is to deliver 'revenue in a box,' helping sales teams focus on selling effectively, rather than managing disparate systems.