Director, Product Solution Interlock Lead

Position Overview

Drive the end-to-end loop that turns field feedback into prioritized product changes and measurable ROI. Monitor product roadmaps and dependencies, facilitate the Sales-Product communication loop, and ensure communication of decisions and status to the field and customers.

Within Sales Strategy & Excellence (executes on strategic initiatives & coordinates cross-functional efforts); owner of the cross-functional interlock across Sales and Product.

• Monitor product roadmaps and dependencies; maintain a consolidated view of timelines, risks, and customer impact for sales leadership
• Collect structured intake from the field; synthesize feedback by severity, prevalence, revenue impact, and feasibility
• Lead a bi-weekly cross-functional Product Council to triage and prioritize items, document decisions, owners, and delivery dates
• Ensure closing the loop with the field and customers - drive communication status, provide guidance for active clients
• Identify and elevate product risks and dependency conflicts
• Publish CRO and sales leadership team ready readouts highlighting top issues, decisions taken/proposed, status, and ROI achieved or forecast
• Coordinate with industry strategy leads to deliver training and target customer profiles for the field

• Bachelor’s degree in Business Administration, Product Management, Engineering, or a related field. An advanced degree (MBA, MS) is preferred
• A minimum of 7-10 years of experience in product management, sales operations, or business operations, with at least 3-5 years in a leadership role
• Proven experience in monitoring product launch roadmaps and dependencies, collecting field product feedback, and ensuring effective communication and alignment across functions

• High level of integrity, professionalism, and commitment to operational excellence and business success
• Strong focus on customer and sales satisfaction with the ability to understand and address their needs and challenges
• Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment

• Strong understanding of product management processes, including product launch roadmaps, field feedback collection, and ROI assessment
• Demonstrated ability to lead cross-functional teams and facilitate Product Councils, ensuring alignment between Sales, Product, and Customer Success
• Excellent project management skills with experience in developing efficient processes to collect real-time field feedback and track ROI
• Analytical skills with the ability to synthesize feedback, assess ROI, and make data-driven decisions to inform product strategy and improvements
• Strong business acumen and strategic thinking skills with the ability to align product solutions with overarching business goals and sales priorities

• Proven leadership experience with the ability to manage, mentor, and develop high-performing cross-functional teams
• Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes
• Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Product Management, and Customer Success

• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively
• Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization
• Effective collaboration skills with experience facilitating cross-functional Product Councils and ensuring alignment on product feedback and strategy

• Proficiency in product management tools, CRM systems, and project management tools
• Familiarity with analytics and data visualization tools to track and report on product feedback, ROI, and other relevant metrics
• Experience in developing and managing product solution roadmaps based on field feedback and strategic priorities

• Strong analytical skills with the ability to define requirements,…