Scaled Operations Lead

Job Title

Scaled Operations Lead

Remote (PT preferred)

12/29/2025 - 6/28/2026

$86 - $96/hr.

• Vendor management and performance evaluation with proven experience in optimizing operational processes and implementing continuous improvement initiatives
• Contract negotiation and vendor selection, including securing favorable terms, pricing, and delivery schedules
• Scaled operations strategy development with experience in process integration, automation, and use of AI-enhanced business intelligence tools

Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.

We are seeking a skilled Vendor Operations lead to join our dynamic team to help us develop and advance our scaled operations capabilities. The ideal candidate will be responsible for overseeing vendor relationships, optimizing operational processes, and ensuring the efficient delivery of products and services to our organization.

• Develop and maintain strong relationships with vendors, serving as the primary point of contact for our team on the overall relationship.
• Monitor vendor performance and conduct regular evaluations to ensure compliance with contractual obligations. Set up and monitor vendor tracking and measurement of all vendor activities.
• Develop and implement strategies to expand and integrate new processes into the scaled operations model across the Sales organization. Collaborate with cross-functional teams to assess and establish an effective scaled operations model.
• Prepare for and establish new support requirements between
  *** and the vendor as required, ensuring effective enablement and performance is in place at the right time.
• Work with Vendor to identify & implement opportunities for continuous operational efficiency improvements and opportunities to reduce tasks through advances in processes and automation.
• Provide regular cadence of updates to leadership on vendor performance, capacity, program changes, application health, and continuous improvement efforts.
• As the scaled operations lead, work with adjacent teams to identify and support the establishment of additional scaled operations capability for RL Sales.
• Combine strategic thinking with practical knowledge of vendor-led activities to optimize operational efficiency, troubleshoot challenges, evaluate performance, and maintain exceptional quality standards.
• Negotiate contracts and secure favorable terms, pricing, and delivery schedules.
• Implement and manage vendor selection processes to ensure partnerships with high-quality suppliers.

• Bachelor's degree in supply chain management, business administration, or a related field
• Proven experience in vendor management or a similar role
• Strong negotiation and conflict resolution skills
• Excellent analytical and problem-solving abilities
• Proficiency in Microsoft Office and vendor management software
• Outstanding communication and interpersonal skills
• Ability to multitask effectively and manage multiple projects simultaneously

• Knowledge of industry-specific regulations and compliance requirements
• Experience with financial reporting and budget management
• Familiarity with data analysis and AI enhanced business intelligence tools
• Project management experience

• The successful candidate will play a crucial role in optimizing our vendor operations, contributing to the overall efficiency and success of our organization. If you are a detail-oriented professional with a strategic mindset and excellent relationship-building skills, we encourage you to apply for this exciting opportunity.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.