Director, Order Management & Billing

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

We are seeking an experienced leader to own and scale Anthropic's order management and billing function as we continue to grow rapidly. This critical role reports to the Head of Revenue Accounting and has full accountability for building and leading the billing operations organization from contract provisioning through invoice generation. You'll be instrumental in establishing scalable processes, systems, and teams that support our global operations while maintaining the highest standards of accuracy and customer experience.

• Own Global Billing Operations:
  Take full accountability for the customer billing lifecycle from contract provisioning through invoice generation, ensuring accuracy, timeliness, and scalability across all channels
• Drive Operational Excellence:
  Establish unified SLAs and performance standards across the billing cycle while reducing manual interventions through systematic process improvements and automation
• Build Systems & Automation:
  Lead billing system configurations, automate workflows, and integrate billing systems in collaboration with Engineering, Sales Operations, and Finance Systems teams
• Partner with Deal Desk and GTM Teams:
  Provide strategic consultation on billing infrastructure capabilities and deal structuring to enable seamless contract-to-billing execution
• Ensure Customer Experience Excellence:
  Serve as escalation point for billing inquiries and disputes, maintaining exceptional customer experience throughout the billing cycle
• Own Renewal Process:
  Take full accountability for customer renewals, driving continuous improvement in renewal operations, customer experience, and process efficiency
• Lead Pre-Launch Billing Testing:
  Work closely with Product organization to orchestrate comprehensive end-to-end testing of the entire billing process for all new products and pricing changes before launch, including testing transactions, invoice generation, and revenue recognition
• Own OM & Billing related procedures in month-end close and financial audit:
  Play a critical role in close and audit processes, ensuring accuracy and completeness of upstream data flowing into financial systems and ERP
• Establish Controls & Compliance:
  Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations
• Deliver Analytics & Insights:
  Develop KPI dashboards and billing metrics for data-driven decision-making
• Build and Lead Team:
  Establish, scale, and develop the billing operations organization; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching

• Bachelor's degree in Business, Finance, Accounting, or related field
• 15+ years of progressive billing operations experience in a combination of high-growth technology companies and public companies
• 5+ years of leadership experience scaling teams through periods of significant growth; demonstrated success in organizational design, effective hiring, setting team priorities and OKRs, coaching and developing talent, and driving performance
• Demonstrated ability to own an entire function with full accountability for strategy, execution, and results in ambiguous, fast-paced environments
• Hands‑on experience with modern billing systems (CRM, CPQ, billing platforms) and integration with ERP systems
• Strong analytical mindset with proven track record driving process improvements, automation, and scalable operations to support significant revenue growth
• Excellence in cross‑functional collaboration and stakeholder management across technical and business teams
• Strong experience with revenue accounting principles (ASC 606) and ability to support month‑end close and audit processes
• Data‑savvy with proven track record working with large datasets and ensuring data accuracy and…