Communications Lead - Wallet and Commerce; WPC Engineering

Austin, Texas, United States Software and Services

Are you passionate about fostering high-performing, engaged teams and driving operational excellence? We are looking for an experienced employee experience and communications lead. This role will work across the Wallet, Payments, and Commerce (WPC) Engineering organization to develop and deliver employee engagement initiatives, lead internal communications, and support special projects with broad strategic impact.

Apple is a place where extraordinary people gather to do their best work. We don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. Apple Wallet has changed the way we access the world and is one of our fastest growing and most impactful services.

The Product Operations team empowers Apple teams to execute  tackle complex organizational, operational, and technical challenges, ensuring seamless execution and strategic alignment across the organization and company.

You will be part of a small, high-performing team that partners with WPC Engineering’s leadership to drive transformation in support of the continued scale and growth of both our products and our teams. Leveraging your insight into business priorities, you will lead communications, engagement, process development, and strategy projects to improve how our engineering team delivers.

You are the kind of person who wants to understand how everything works, with a strong sense of ownership and fantastic execution skills. You need to be the kind of person who can wear many hats and do whatever it takes to get the job done.

- Identify opportunities to drive organizational effectiveness, employee engagement, and operational efficiency; define and lead projects to measurably progress against these opportunities.

- Craft and own the execution of an org-level communications strategy to strengthen strategic alignment and cultivate a cohesive, connected team culture.

- Lead site operations across our local and international offices, including space planning and forecasting, liaising with facilities and real estate, and identifying and driving site improvements.

- Help design and deliver complex employee engagement events across our global sites and timezones.

- Develop and implement processes and policies to improve how our operations, engagement, admin, finance, and people teams support the organization.

• Identify opportunities to drive operational efficiency, organizational effectiveness, and employee engagement; define and lead projects to measurably progress against these opportunities.
• Craft and own the execution of an org-level communications strategy to strengthen strategic alignment and cultivate a cohesive, connected team culture.
• Lead site operations across our local and international offices, including space planning and forecasting, liaising with facilities and real estate, and identifying and driving site improvements.
• Help design and deliver complex employee engagement events across our global sites and timezones.
• Develop and implement processes and policies to improve how our operations, engagement, admin, finance, and people teams support the organization.

• Bachelor's degree or equivalent practical experience
• 5+ years of experience in communications, employee experience, and/or product operations
• Outstanding written and verbal communication skills — experienced in both formal and informal communication channels, including executive memos, all-hands presentations, Slack, and email campaigns
• Cross-functional stakeholder management and project management experience, with the ability to work independently and handle multiple projects simultaneously
• Passion for driving change across many teams
• Thrives in ambiguity with experience starting and managing complex initiatives end-to-end

• Experience collaborating with globally distributed teams and coordinating complex events across multiple regions
• Demonstrated ability to establish strong working relationships across all levels and functions with a knack for handling conflict and diverse personalities
• Certification in project or change management is a plus

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Apple accepts applications to this posting on an ongoing basis.