Sr. Director, Product Management

* *** Leadership:
*** Builds internal and external coalitions and alignment on product strategy and execution.  Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution. May lead a team of direct reports.
* *** Customer Passion and Advocacy:
*** Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.
* *** Drive Outcomes:
*** Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.
* *** Talent Development:
*** Recruit, develop and retain top talent for the organization.
* *** Commitment to

Risk Management:

*** Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.
* *** Technical Understanding:
*** Able and adept at working directly with the technologists to deliver market solutions. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.
* Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
* Education and/or experience typically obtained through completion of a bachelors degree
* 15 or more years of related work experience
* Demonstrated experience in design thinking and agile development process and methodology
* Demonstrated leadership experience and cross functional collaboration experience
* Proven experience in and passion for building and delivering great products
* Experience in recruiting and developing direct talent
* Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.
* Demonstrated experience driving alignment at the executive and client leadership level
* Excellent listening and execution skills
* Background and drug screen
* Master’s degree
* Certifications in design thinking and/or agile.
* Prior experience working in payments, financial services or similar regulated industry.
* People management experience.

The role will develop and maintain strategic relationships with all financial institutions and resellers and lead scalable data architecture transformation to increase the value of Zelle Shared Directory while mitigating risk and improving services.

The role will learn how the directory came to be to support Zelle tokens and messages, then develop a strategy for how the platform can support Zelle’s growth into new lines of business and use cases. Because this platform supports the entire Zelle business, every change to the platform and its governance rules could have both positive and negative impacts. The role must be an expert at busting down silos to fully assess customer impact, weigh the tradeoffs, and drive toward final requirements.

The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.
*
* Qualifications:

** Demonstrated product and people leadership skills.
** CURRENT EMPLOYEES:
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