Relationship Manager

Job Description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Relationship Manager for our eCom vertical to join our ever‑evolving commercial team to help us unleash the potential of every business.

As a Relationship Manager, you will collaborate with the C‑suite level of finance, legal, and technical groups within a global fintech environment with endless opportunities for success. Provide industry‑leading solutions to prospective clients.

• Manage senior stakeholders for your accounts in the eCom vertical to align on the relationship strategy and agenda, and serve as a point of escalation for the day‑to‑day relationship activities
• Responsible for selling the company’s products and services, to grow the level of business we do across your portfolio
• Ensures that schedules and budgets are met according to contractual agreements.
• Oversee the creation and delivery of account plans, tracked with division leaders on a quarterly basis
• Coordinate multiple stakeholders across the business in locations around the globe (incl. Product, Legal, Finance, etc.) to be sure mutual objectives are met and we get the best outcomes for our customers
• Structure, negotiate and close deals to meet client expectations and Worldpay’s ability to deliver; utilize company resources to provide product marketing support or specialized product sales expertise.
• Exhibit a deep working knowledge of company products and services, and be able to articulate customer requirements to drive our product roadmap at Worldpay
• Focus on account retention with a growth mindset to explore new opportunities
• US‑domestic travel required for this role
• Other related duties assigned as needed.

• 5+ years as an Account Manager / Relationship Manager in Fin Tech, ecommerce or financial services
• Experience managing a portfolio of accounts with existing revenue and success meeting targets
• Ability to understand and apply concepts to effectively structure and solve customer problems, while thinking ‘big picture’ to identify new commercial opportunities
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner
• Takes ownership of customer‑impacting projects and is proactive in closing out customer challenges quickly
• Organizational and time management skills required to handle multiple time‑sensitive projects across our customers
• Able to engage and influence people at all levels, and to build an understanding and trust with internal and external stakeholders
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
• Proficiency with Microsoft Outlook, Excel and Power Point

What makes a World payer? It’s simple:
Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every World payer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full‑time position, the good faith estimated annual salary range upon hire is $ – $. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job‑related skills, and relevant education or training.

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.