Strategic Account Manager

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Metronome is the leading usage‑based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform processes millions of invoices per billing period and scales rapidly, saving customers hours of development time and manual invoicing while enabling them to use consumption data to better serve their clients.

Clients love our product—among them OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.

As a foundational team member on Metronome’s Strategic Account Management team, you’ll own a mission‑critical role, partnering directly with our most strategic customers to drive their business forward. You’ll build strong, impactful partnerships—from hands‑on account management to capturing new growth opportunities—champion customer needs with our product team, provide business and technical guidance, and ensure our clients realize the full value of Metronome and a usage‑based approach.

• Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities.
• Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs.
• Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.
• Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends.
• Drive end‑to‑end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.

• Own and drive customer growth: Unlock new revenue opportunities through strategic use case expansions and up‑sells, ensuring clients derive increasing value over time.
• Maximize customer satisfaction: Build strong, lasting relationships with companies at the frontier of their industries and proactively address their challenges, driving exceptional client experiences and higher retention rates.
• Shape product roadmap: Represent the voice of the customer, providing actionable insights to product and engineering teams to shape our roadmap and future development.
• Drive cross‑functional collaboration: Align internal teams—sales, marketing, product, and engineering—around customer needs to ensure seamless project execution and delivery.

• 10+ years of experience in a related post‑sales function or customer engagement role
• Ownership of a strategic book of business and measurable success metrics
• Excellent project management skills and experience managing complex projects across multiple teams
• Ability to own and identify growth opportunities and execute on strategic account plans to drive long‑term customer growth
• Natural relationship builder who loves to spend time with customers
• Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing

• Communicate with a broad range of stakeholders: CEO/CTOs, product, engineering, finance
• High degree of ownership, paired with a strong ability to prioritize
• Experience working with customers as a founder or early hires at a software company
• Familiarity with financial concepts or pricing/billing
• Experience in management consulting or enterprise SaaS company

The estimated salary range for this role is $150,000 – $250,000 OTE. In addition to your base salary, Metronome offers a competitive total rewards package, including market‑bench equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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