Customer Success Manager - Interiors

Customer Success Manager – Interiors at Flipspaces Design Labs. San Francisco, CA.

• Serve as the primary relationship manager for key US‑based clients, ensuring seamless communication and exceptional client experience.
• Build and nurture strong client relationships, fostering trust and long‑term engagement with senior stakeholders and decision‑makers.
• Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.
• Manage the end‑to‑end client lifecycle—from onboarding and project execution to renewals, upselling, and repeat business.
• Identify and capitalize on opportunities for account growth, cross‑selling and revenue expansion.
• Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.
• Track account performance, analyze client feedback and share actionable insights with management.
• Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.
• Maintain up‑to‑date records of client interactions and progress through CRM systems.
• Stay updated on market trends, competitor activities and business opportunities within the US commercial interiors and real estate space.

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

Educational Qualifications

• Graduate/Postgraduate degree from a Tier 1 institution in Marketing, Business Management or a related field preferred.
• Strong academic record throughout education.

Work Experience

• 6+ years in Key Account Management, B2B Sales or Client Relations, preferably within corporate interiors, design or real estate industries.
• Proven track record in client retention, revenue growth and relationship management with international clients (preferably US‑based).
• Experience working with corporate clients, global stakeholders and channel partners preferred.

Functional Knowledge & Technical Skills

• Deep understanding of account management, client servicing and escalation management.
• Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.
• Ability to interpret business insights, create account growth strategies and manage client expectations effectively.

Behavioral Competencies

• Exceptional relationship‑building and client‑handling skills.
• Strong communication, negotiation and conflict‑resolution abilities.
• Highly self‑motivated, target‑driven and proactive in managing client needs.
• Flexible and adaptable to global time zones and fast‑paced business environments.

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Other | Industries:
Interior Design