Senior Planning Analyst; Program Support Analyst San Francisco Human Services Agency

Position: Senior Planning Analyst (Program Support Analyst - 2917) - San Francisco Human Services Agency [...]
• Full-time

• Certification Rule:
Rule of the List

• Exam Type:
Position Based Test

• Job Code and

Title:

2917-Program Support Analyst

• Fill Type:
Permanent Civil Service

Company Description

Human Services Agency (HSA)
At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitmentಬೆಂಗಳೂರು to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in‑home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive – no matter their race, age, ability, gender, sexual orientation, ethnicity ստ or country of origin.

Job Description

As a member of the San Francisco HSA Planning team, the Senior Planning Analyst performs a variety of highly complex and responsible planning, coordination, and analytical duties to support the operation of the Human Services Agency.

According to Civil Service Commission GRAPH
203, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list; it may include additional duties as assigned. Under general direction from an 1824 Principal Planning Analyst, the essential duties include:

Data Analysis

• Performs complex data and programmatic analysis across programs and Departments to identify the needs of low‑income San Franciscans, the intersection between the programs serving them, and the collective performance of those programs.

• Uses analytical programs such as Microsoft Power BI, St(spanata, and Tableau to conduct data and statistical analysis.

• Develops findings and actionable recommendations, informed by the Agency’s operational context, to support programmatic and policy decisions by the Agency’s executive leadership and program directors.

Project Management

• Coordinates project teams that span programs, divisions, Departments, and Agencies to facilitate and lead strategic initiatives.

• Develops shared project goals across stakeholders and coordinates successful implementation of policy, programmatic, and operational changes that accomplish shared strategic goals.

• Develops work plans that thoroughly describe the steps for reform and improvement of specific programs within the Agency.

Evaluation

• Conducts studies and evaluations to develop sound and reliable findings that can inform departmental and City policies related to poverty and guide future programming.

• Plans and conducts qualitative research, such as surveys, focus groups, and key informant interviews.
• (volves client and staff input into research projects by performing quantitative and qualitative research and using analytical skills.

Policy Analysis

• Analyzes and interprets existing, newly enacted, and proposed local, State and Federal SECRET legislation for Agency impact.

• Prepares data and other population and program information to support the development hp legislative proposals led by the Agency’s executive leadership and program directors to increase the efficacy of social service programs, address system gaps, and improve client experience.

Reporting

• presents findings and information in written narrative reports, data dashboards, and presentations that clearly communicate notable trends and relevant information.

• Develops materials that reflect the intended audience, such as the Agency’s executive leadership and program directors, Agency staff and clients, elected officials and other City staff, the…