Strategic Account Manager, Retail

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The Account Management organization is looking for a tenured account manager with experience managing high-value technical accounts to help retain and grow Square's presence in the mid-market space. You will work with top c-level executives and technical leaders, finding creative ways to make Square's ecosystem work in complex, global organizations. You will identify ways to expand Square's reach with customers and act as an internal advocate for Square's highest-value clients.

The ideal candidate will have experience in account management, business development, consulting, partnerships, sales or sales engineering and will be well-versed in presenting to senior decision makers, including C-level executives, IT, finance and operations. You will collaborate with product, engineering, finance, implementation, marketing, legal and sales to ensure successful establishment and growth of our customers.

You Will

• Manage a book of ~50 Mid-Market Sellers
• Retain and grow portfolio via use-case expansion opportunities, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage the execution of these technical solutions in collaboration with cross-functional teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Serve as the voice of the upmarket seller with Product Teams
• Provide white glove client service to ensure resolution of seller issues
• Inform operations and program design for this segment at scale

You Have

• 5+ years of account management or sales experience
• Consistent over-performance on key metrics
• Remarkable discovery skills with customers
• Experience with in the Retail industry
• A technical solutioning framework, including the ability to conduct requirements gathering
• Proven experience managing projects internally with engineering, product and finance teams
• Contract and/or pricing negotiations experience with external senior stakeholders
• Excellent written and verbal communication skills
• Creative and strategic problem solving capabilities, resolving issues and tackling opportunities with no playbook
• Growth mindset, positive outlook, empathetic and collaborative team player

Pay Transparency

Block takes a market-based approach to pay, and pay may vary depending on location. U.S. locations are categorized into zones based on a cost of labor index. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The ranges may be modified in the future. Zone designations are provided by the recruiter as needed.

• Zone A $ - $
• Zone B $ - $
• Zone C $ - $
• Zone D $ - $

We are an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws. We are committed to an inclusive interview experience, including reasonable accommodations to disabled applicants. Applicants should share any needed accommodations with their recruiter, who will treat these requests as confidential to the extent possible.

Check out our I+D page for more information.

Use of AI in Our Hiring Process

We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. For questions, contact privacy.

Note:

This description reflects the original content; no additional facts were added or altered.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Sales and Business Development