Business Development Representative

Company Description

Swiftly is on a mission to help cities move more efficiently. We are the leading transit data platform for agencies to share real-time passenger information, manage day-to-day operations, and improve service performance. Today, over 180 transit agencies in 12 countries – including LA Metro, MARTA, SEPTA, and MBTA – rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%.

The result is better service reliability, increased ridership, and more efficient transit operations.

Even though Swiftly's HQ office is located in San Francisco, CA, we are open to candidates in most locations across the U.S. as well as Ontario and British Columbia, Canada. At this time we are unable to provide Visa sponsorship.

The Business Development team is a critical part of Swiftly’s growth engine, responsible for identifying and engaging with transit agencies that would benefit from Swiftly’s platform. Our Business Development Representatives (BDRs) work closely with the Sales and Marketing teams to drive top-of-funnel activity and ensure the success of our Account Executives (AEs). At Swiftly, BDRs don’t just generate leads—they build relationships.

By understanding the unique challenges of prospective agencies, BDRs help position Swiftly as the go-to partner for improving transit operations and passenger experience. This role is ideal for ambitious individuals passionate about making a tangible impact in the transit industry while laying the foundation for a career in sales.

As a Business Development Representative, you will play a pivotal role in fueling Swiftly’s growth by identifying and engaging with prospective transit agencies. Your mission will be to uncover opportunities, qualify leads, and set the stage for successful partnerships between Swiftly and public transit agencies in North America. You will also work as a bridge between the Marketing team and the Sales team, effectively turning Sales Qualified Leads (SQLs) into Sales Qualified Opportunities (SQOs).

• Prospect Research: Conduct research on prospective customers to identify their unique challenges and needs. Utilize this research to engage customers with a strong knowledge of their pain points.
• Prospect Engagement: Conduct outreach via email, phone, and social media to identify prospective agencies that align with Swiftly’s mission and solutions.
• Lead
  
  Qualification:
  
  Use discovery techniques to assess an agency’s needs and challenges, ensuring a strong fit with Swiftly’s platform.
• Account-Based Marketing: Work with the Sales and Marketing team to develop account-based plans to strategically target and nurture high-value accounts.
• Collaboration: Partner with Account Executives and Solutions Engineers to create effective account strategies and support the sales process.
• Conference support: Travel for training purposes and public transit conferences
• Develop AI Processes: Create AI-driven processes that shape how we approach business development and maximize efficiency.
• CRM Management: Maintain detailed and accurate records of outreach efforts, prospects, and lead qualifications in Swiftly’s CRM system (Salesforce).
• Learning & Growth: Stay informed on public transit trends and develop a strong understanding of Swiftly’s value proposition to effectively communicate with prospects.
• Lead Generation: Generating high-quality leads that convert into opportunities for the sales team.
• Transit Industry Knowledge: Developing a robust understanding of transit agencies’ challenges and positioning Swiftly as the solution.
• Important Metrics: Consistently meeting or exceeding key performance metrics, such as qualified meetings scheduled, outreach activity levels, SQOs booked, and pipeline generated.

• Our ideal candidate will have 0-3 years of experience, be passionate about public transit, and be eager to grow at a fast-paced technology company.
• You’re excited by Swiftly’s mission to make cities move more efficiently
• You’re a great communicator who can engage with a wide range of stakeholders, from frontline staff to senior…