Director of Growth Strategy & Operations – Global Account Management

Director of Growth Strategy & Operations – Global Account Management

Remote Bay Area, CA, US

Posted Date: 07/17/25

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place.

Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise‑scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

As the Director of Growth Strategy & Operations for Square's Global Account Management business, you will play a pivotal role in defining and driving the global strategy for Account Management and existing SQ Seller growth. This high‑impact, strategic role will partner directly with Square's senior GTM and Sales leaders to design, implement, and scale strategies that deepen seller relationships, expand revenue, and maximize lifetime value across our global base of sellers.

You will help shape how Square grows with its existing customers — optimizing for retention, expansion, and multi‑product adoption across regions, segments, and industries. You'll lead cross‑functional strategic initiatives that enhance the performance, structure, and scalability of our global Account Management organization, ensuring alignment with Square's GTM priorities and revenue goals.

This role requires a strong combination of strategic thinking, operational excellence, and executive influence. You will provide guidance to senior GTM executives and a driving force behind Square's world‑class, customer‑centric growth organization.

• Define and operationalize the global GTM strategy for Account Management, focused on retention, expansion, and long‑term customer growth.
• Partner with regional and functional GTM leaders to develop segment strategies, coverage models, and engagement frameworks that balance efficiency with deep customer impact.
• Lead initiatives that enhance multi‑product adoption, cross‑sell, and up‑sell performance across key verticals and customer segments.

• Serve as a trusted advisor to senior Sales and GTM executives, helping shape business priorities, resource allocation, and performance strategy across the Account Management organization.
• Partner with Operations, Marketing, and Product to ensure that GTM plans are integrated, data‑driven, and aligned with company‑wide revenue objectives.
• Provide thought leadership and executive‑ready insights on customer lifecycle trends, growth opportunities, and strategic bets for the Account Management function.

• Design and lead global, cross‑functional programs that improve the efficiency, consistency, and scalability of Account Management operations.
• Collaborate with Analytics and Rev Ops to establish key performance indicators (KPIs), build visibility into health metrics, and conduct post‑initiative impact analysis.
• Develop best practices, playbooks, and process frameworks that enable regional teams to execute against shared global goals.

• Partner with tooling teams to identify and deploy AI and automation solutions that empower Account Managers to deliver proactive, personalized,…