Vice President of Hospitality

Join to apply for the Vice President of Hospitality role at Bon Appétit Management Company

Salary: $,000

Our passion is food. At Bon Appétit Management Company we are committed to great food and outstanding service. We do not have standardized recipes or central commissaries; instead our chefs and managers stay abreast of current culinary trends and bring cutting‑edge food into our cafes. We are a restaurant company that operates in contract food service, giving you the freedom to be creative, take risks, and truly shine.

As VP of Operations, you will ensure that assigned business operations are efficient and effective. You will manage resources, distribute services to customers, and analyze systems to meet the company’s goals.

• Meet commitment to results for all areas of responsibility including client retention and satisfaction, financial performance, regulatory compliance, purchasing, culinary standards, human resources, and retail & marketing programs.
• Direct business to achieve high performance as measured by the company scorecard.
• Build relationships at all levels of the organization.
• Identify client needs, communicate account progress and new company programs to client.
• Conduct and/or monitor customer, client and associate satisfaction surveys.
• Visit clients and facilities regularly.
• Deliver corporate communications and priorities to both the regional team and clients.
• Build an effective, results‑achieving regional team.
• Communicate effectively with all team members.
• Ensure all direct reports correct issues at client units that fail to attain corporate satisfaction levels.
• Develop and monitor realistic budgets and forecasts.
• Ensure the region meets financial performance and client forecasts.
• Participate in the sales process by working with the pre‑proposal site survey team and approving final contact.
• Ensure Operations team members perform responsibilities effectively.
• Ensure audits are conducted at all facilities, including financial, contractual, sanitation, food safety, and human resources audits.

• Bachelor’s degree preferred (or equivalent professional experience).
• 12–15 years upscale food service experience, including 10 years at management level and 5–7 years multi‑unit management.
• Experience in personnel management – hiring, supervision, evaluation, succession planning.
• Ability to multi‑task and maintain focus amid constant interruptions.
• Ability to make business decisions based on financial reports.
• Knowledge of HACCP controls and proper food storage and use.
• Excellent Microsoft Office skills (Word, Excel, PowerPoint).
• Serv Safe or Department of Health certification a plus.
• Ability to read and interpret business records and statistical reports.
• Ability to analyze and interpret administrative policies.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Compass Group is an equal‑opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.

Qualified candidates must be able to perform the essential functions of this position with or without reasonable accommodation. Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.

Req

Bon Appetit

BRYAN GONI