Hospitality Manager

Rapport

Salary: $100,000/Yr-$108,000/Yr

Other Forms of Compensation: At the end of the 2026 calendar year you will be eligible for a bonus of $10,000, based on performance

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

The Hospitality Services Manager is responsible for leading a cross‑functional team and managing the day‑to‑day operations. The individual in the role will partner with the Hospitality Director on overall direction within the workplace to achieve operations and financial goals, maintain strong client relationships, and ensure we continuously support our communities in our dynamic environment.

• Serve as the main point of contact for all guests, employees, clients and vendors
• Support catering needs and office events
• Manage and develop relationships with key business owners within the workplace and ensure operations are aligned with corporate guidelines
• Develop and assist with a collaborative environment among associates
• Previously taken leadership courses and have experience managing large teams to support a management position
• Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings
• Communicate effectively with the onsite operations team to ensure all space and catering is booked correctly
• Effectively solve space or amenities related issues to ensure an elevated user experience
• Manage the email distribution list and ensure all queries are responded to in a timely manner, escalating all service‑related matters to the onsite client
• Guide and coach all ambassadors to deliver memorable guest experience
• Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor

• Oversee a large team across 5 California offices
• Coordinate schedules to ensure all service areas are appropriately staffed
• Flexible to work early mornings, late evenings and weekends
• Proactive, timely and clear communication to team and leadership, especially alerting team of changes and needs to support
• Ensure all online tools and processes are updated and operating accurately; conduct quality assurance checks
• Assist with any workplace request including facilities tickets and workplace needs
• Deliver and train white‑glove service to all; elevate attention to high‑level guests and meetings; influence and build skills in team members to maintain service standards
• Coordinate day‑ahead team reviews, and daily activities to ensure timely, accurate completion of tasks
• Subject matter expert on Property Management Tools with administrator responsibilities
• Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
• Perform administrative tasks and provide guidance to team in completion
• Assist with integration of new team members including recruitment, onboarding, training, payroll, HR escalations, etc.
• Facilitate/support onsite events
• Support desk when needed
• Manage the badge process for employees and visitors according to client standards
• Build strong client relationship and act as the liaison between client and Rapport team
• Other duties as required

• Has the…