Client Operations Specialist

Who We Are:

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From Draft Kings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard‑working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of.

And of course, the snacks are the cherry on top!

San Francisco, CA

Crafty is seeking a Client Operations Specialist to deliver best‑in‑class experiences to clients in [Market]. This individual will be the primary point of contact for a defined list of clients, engaging directly with them to ensure their food and beverage program is running the way they expect. Success in this role will be measured on operational quality, client happiness, client retention, client growth and client profitability.

This role is a salaried role within Crafty. This role supports multiple clients within the bay area and is hybrid out of our San Francisco office.

• Client Obsessed
• • Client Understanding:
    Proactively anticipates and responds to complex client needs and preferences, ensuring exceptional and personalized interactions.
  • Patience and Eagerness to Learn:
    Actively seeks and implements feedback to drive continuous improvement in service quality, mentoring others in this approach.
  • Proactive Service:
    Consistently goes above and beyond to create memorable client experiences by anticipating client needs and addressing them before being asked.
• Effective Communicator
• • Interpersonal Communication:
    Builds and maintains strong relationships with clients and co‑workers through active listening, empathy, and constructive feedback. Establishes authority and credibility by handling client interactions with tact and respect, fostering a collaborative and supportive environment.
  • Verbal Communication:
    Clearly and confidently articulates information and instructions, ensuring thorough mutual understanding. Delivers exceptional customer service, provides detailed explanations, and addresses inquiries or concerns promptly and effectively to exceed client expectations.
  • Written Communication:
    Produces clear, concise, and expertly structured written communications, including comprehensive emails, and documentation.
• Operationally Sound
• • Resource Management:
    Uses tools and data (from the Crafty platform) to manage resources that enhance operational efficiency and effectiveness.
  • Workflow Coordination:
    Designs and optimizes workflows to achieve maximum efficiency and alignment with strategic goals.
  • Proactive Challenge Resolution:
    Proactively identifies, analyzes, and resolves operational challenges to ensure seamless day‑to‑day functions. Recognizes when to elevate to management.
• Reliable
• • Accountability:
    Demonstrates a strong work ethic, readily takes on additional responsibilities, and holds themselves accountable for results. Consistently delivers high‑quality results and effectively manages priorities to meet deadlines.
  • Time Management:
    Excels in time management by efficiently prioritizing and completing tasks on schedule, even with frequent interruptions. Models punctuality and reliability for peers by consistently being on time and prepared for shifts. Sets a standard within the team, encouraging and motivating others to follow suit.
  • Consistency:
    Consistently exceeds service standards, delivering high‑quality work that enhances overall operational effectiveness. Builds strong client relationships through consistent and exceptional service.
• Resilient
• • Adaptability:
    Comfortable with adapting to major…