Logistics Manager

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Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

This is a hybrid position based in San Francisco requiring 3 days per week in the office.

We’re seeking a strategic, execution-oriented Logistics Manager to support Oura’s omni-channel fulfillment and logistics operations across the Americas, with a heavy emphasis on driving expansion and operational excellence in Latin America and Canada.

This high-impact individual contributor role will serve as a subject matter expert for end-to-end logistics, owning everything from order creation to final delivery. You’ll partner closely with 3PLs, CMs, carriers, retailers, internal teams, and international stakeholders to ensure seamless, compliant, and cost-efficient operations.

The ideal candidate thrives in a dynamic environment, demonstrates deep experience in cross-border logistics, retail compliance, and 3PL performance management, and brings an AI-forward mindset—leveraging automation, analytics, and emerging technologies to drive scalable growth.

• Oversee daily logistics execution for D2C, Commercial, and Retail channels in LATAM and Canada, ensuring accuracy, timeliness, and SLA compliance. Supporting global operations where needed.
• Monitor 3PL performance, fulfillment backlogs, and delivery exceptions; proactively elevate and resolve issues.
• Maintain strong operating rhythms with 3PLs, carriers, CMs, and distributors to support accountability and continuous improvement.
• Track and optimize KPIs including OTIF, cost per shipment, transit time, and partner performance.
• Support retail fulfillment by ensuring adherence to routing guides, EDI requirements, and packaging standards to minimize chargebacks.

• Lead logistics setup, onboarding, and go-live execution for new D2C and retail markets in LATAM, Canada, and upcoming U.S. retail expansions.
• Ensure logistics infrastructure—3PL capabilities, system integrations, carrier networks, and trade compliance—is prepared for launch.
• Maintain operational health across expansion markets and establish scalable frameworks to manage risk and support rapid growth.
• Manage logistics workflows for cross-border sample shipments for NPIs, testing, and internal needs.

• Partner with Supply & Demand Planning to ensure finished goods availability and inventory accuracy across 3PL and manufacturing sites.
• Manage PO execution, transportation bookings, delivery appointments, and inbound flow from manufacturing to 3PLs.
• Coordinate material movement between suppliers, manufacturers, and partners to support efficient fulfillment.
• Collaborate with Global Trade Compliance on customs clearance, documentation accuracy, and regulatory adherence.

• Create scalable processes and SOPs to support international growth and operational consistency.
• Support Finance and Accounting during month-end close by reconciling inventory transactions and explaining variances.
• Champion the use of AI, automation, and digital tools to reduce manual work and improve logistics efficiency.

• 7+ years in fulfillment, logistics, distribution, or supply chain roles, with significant hands‑on experience in international order management and logistics across LATAM and/or Canada.
• Demonstrated success managing 3PL partners, retail compliance, and routing guide execution for major retailers.
• Strong project management skills and proven ability to lead logistics…