Customer Success Manager, MSSP

Our Mission & Values:
At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build.

We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority.

Our Culture & Work Style 🚀

At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from:

• Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results.

• Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact.

• Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry.

We pair that high-velocity culture with a thoughtful hybrid model because we believe flexibility and collaboration both matter. That’s why in the Bay we come together in-office Tuesday through Thursday our high‑impact collaboration days where teams align, strategize, and innovate. Mondays and Fridays are flexible, giving you space for focused work, balance, and autonomy.

If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here.

Why Join The Drata Team?

The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide
, united by a culture that values trust, speed, and continuous growth.

• See the Speed:
  Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years

• Hear the Voice of the Team:
  Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available.

• Experience the Impact:
  See why we are consistently recognized on Fortune's Best Workplaces lists.

• Connect with Us on Socials:
  Linked In - follow us for company updates, employee stories, and career news.

Job Summary:

As a Customer Success Manager focused on MSSPs, you’ll be the key point of contact, driving adoption and optimizing the use of Drata’s platform to fuel expansion, renewal, and positive customer outcomes. You’ll collaborate closely with our Partnership team to ensure value-driven engagements, leading regular cadence meetings and strategic QBRs with executive stakeholders. By leveraging performance metrics and data, you’ll proactively identify opportunities, mitigate risks, and become a trusted advisor for MSSPs, guiding them through their compliance journey and maximizing the impact of Drata’s platform on their business.

With a relationship-building mindset and a driver mentality, you’ll foster deep connections with MSSP partners, driving their success while creating opportunities for your own growth in a fast-paced, high-impact environment.

What you’ll do:

• Serve as primary point of contact and guide overall relationship with MSSPs, increasing adoption and product use to drive NPS, expansion, and renewal, working collaboratively with the Drata Partnership team and other company stakeholders.
• Work with Drata’s Partnership team, to ensure we continue value-selling based approach through customer journey from point of sale through expansion and renewal for MSSPs and their clients.
• Engage daily with our MSSPs and your own performance metrics and data, leveraging all available datasets to fuel more effective and efficient engagements.
• Establish regular cadence meetings (weekly, monthly, quarterly, etc.) with each MSSP to align and realign on business objectives, KPIs, product use and product opportunities, and their partnership journey with Drata.
• Conduct QBRs with executive and C-level team members from MSSPs and Drata for our most strategic relationships.
• Build and maintain a deep understanding of Drata’s platform and engage with MSSPs about the most relevant features/functionality for their…