Senior Consultant, Financial Operations

The Role

Every day, we do exciting work that makes a difference to startup founders and business owners. At Pilot, you will be helping clients solve critical operational challenges. Our team works with a multitude of high-growth startup founders and business owners from different industries and stages as their trusted operational partner and hands‑on Financial Operations consultant.

As a Senior Consultant on the Financial Operations team, you will work with colleagues from top tech companies and fast‑growing businesses. Together, our team delivers world‑class operational support across payroll, benefits, AP/AR, equity administration, and compliance. You will have endless opportunities to be a problem solver, creative thinker, and new business builder.

This is a high‑impact role working directly with our clients to:

• Implement rigorous problem‑solving to help solve clients' most challenging operational issues on how to scale their businesses and manage their back‑office operations
• Lead complex operational engagements often with multiple junior team members to deliver exceptional results
• Own communication with clients regularly to provide recommendations, anticipate their needs, and manage expectations
• Utilize operational best practices plus a deep understanding of back‑office systems to help clients implement payroll workflows, AP/AR processes, equity administration, and compliance frameworks
• Research the latest developments and formulate insights into operational tools and best practices to become a strategic partner in their business growth
• Be part of the world's leading tech‑enabled firm's operational services, acting as a trusted partner to our clients on critical operational decisions
• Build long‑term client relationships and drive superior operational outcomes based on unique business insights
• Partner with clients to help them deliver measurable and sustainable improvements in operational and business KPIs
• Keep operational projects on track with ongoing monitoring, escalation management, and proactive problem‑solving
• Support successful compliance requirements, investor discussions, and board meetings by ensuring operational excellence and providing actionable insights

In partnership with the team and cross‑functional partners, you will also:

• Track and evaluate key Financial Operations business initiatives, including new experiments, offerings, and process improvements
• Run ad‑hoc analyses to help uncover growth opportunities or ways to scale the Financial Operations offering further
• Support new product development, new strategies, and explore new partnerships to expand the Financial Operations service line
• Mentor and guide junior team members, helping them navigate complex operational engagements and build their skills

We are looking for people who demonstrate these qualities:

• 4‑6+ years of relevant work experience in back‑office operations, startup operations, and/or operational finance at a high‑growth company
• Technical expertise in payroll, benefits administration, AP/AR, equity administration, or compliance is a plus
• Exposure to technology or other sectors or experience leading internal functions at startups or small/medium‑size businesses
• Experience working on complex operational engagements with junior team members, leading them to deliver high‑quality outcomes
• Advanced Excel skills, with the ability to own operational workflows end‑to‑end, as well as ensure their quality, timeliness, and accuracy (Notion experience a plus)
• Highly analytical with the ability to consume, process, and prioritize large amounts of unstructured information
• Exceptional attention to detail and ability to work independently to deliver accurate, high‑quality outputs with minimal oversight
• Excellent verbal and written communication skills with the ability to distill into structured frameworks and concrete action plans
• Maintain a high level of integrity in your work
• Highly entrepreneurial, proactive, and able to thrive in ambiguous and fast‑paced environments
• A demonstrated ability to build strong collaborative working relationships with the immediate team, junior members, cross‑functional partners, and…