Business Development​/Client Partner at Verista, Inc. San Francisco, CA

Business Development/Client Partner job at Verista, Inc.. San Francisco, CA.

Job Description

Description

Verista's 500 experts team up with the world's most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world's most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

The Business Development/Client Partner role is responsible for both direct client contract value retention as well as growth through contract expansion and/or the development of opportunities for our products and services with new clients, solely or in conjunction with a supporting service delivery team. This position is responsible for developing and maintaining solid business relations with key account decision makers to drive business within the account base, with defined objectives for account growth, and margin while meeting or exceeding client satisfaction goals.

The primary areas of focus for this role include client satisfaction, revenue growth, account level oversight of onsite teams specific to service delivery, management of current and new business operations, business development for new and existing clients with the overall goal to lead your team to growth and achievement of the company goals and vision.

The position sets a leadership example for the Verista Culture of hard work, positive attitude, commitment to satisfy the customer, and strong interpersonal skills.

Primary Duties/

Job Responsibilities:

• Responsible for creating and directing strategy for large or growing accounts including driving and coordinating selling and relationship activities.
• Maintain and build solid business relations with account key decision makers.
• Introduce and foster relationships with Verista and client key personnel.
• Responsible for detailed understanding of large, global account client business strategy, drivers, goals and initiatives and translating these into Verista selling opportunities:
  • Account management with an outcome of increased client satisfaction and increase in retention & account growth
  • Growth goal responsibility aligned to specific account base
  • Proficient in strategic account management & planning
• Manage forecast accuracy on a monthly/quarterly/annual basis.
• Negotiate prices, terms of sales and service agreements, prepare contracts and submits orders per Verista guidelines.
• Partner with Service Lines to implement and track strategies that ensure delivery teams meet and exceed sales, utilization, and growth goals.
• Ensure all engineering projects, initiatives, and processes are in conformance with organization's established policies and objectives.
• Resolves client complaints and other issues that may interfere with efficient sales operations.

New Business Development:

Verista is well positioned to grow based on our industry reputation and broad capability, and the Business Development/Client Partner has a primary responsibility within the company to drive significant increases in revenue and market share.

• You will assume the role of Primary Contact for Client Manager and Partner levels (C-level) with the following responsibilities:
  • Strengthen existing relationships with clients
  • Establish new client relationships within existing client area
  • Ensure quality of work from the delivery team remains high
  • Manage proposal development and volume to keep your team at acceptable utilization levels
• In collaboration with the Service Line Management, drive resource utilization levels for your entire group including new and transferred resources
• Manage all active and open purchase orders and ensure that units remain funded at all times
• Verify all Service Line Directors are updating resourcing plans and seeking funding prior to full expenditure of existing funding are updated.
• Ensure your account personnel are only working on funded projects
• Actively manage and document new and existing client opportunities including overall total revenue, forecasts, and resource planning strategies
• Regularly (monthly) visit existing clients and target clients to maintain a presence, obtain feedback, ensure quality, and realize new growth…