Customer Success Manager - Packaging

About Lumafield

Lumafield was founded in 2019 to upgrade modern manufacturing by providing unprecedented visibility into products, AI‑driven insights, and advanced imaging technology. Engineers with deep experience across product development cycles built a platform that makes complex manufacturing easier, faster, and more intelligent. Our headquarters are in Cambridge, MA, with an office in San Francisco, CA.

US $/yr – $/yr

Lumafield is seeking a Customer Success Manager (CSM) to drive customer outcomes and revenue growth for our industry‑changing products. The CSM will own the customer lifecycle from post‑sale onboarding through renewals and expansion, serving as the trusted advisor and partner for stakeholders. You’ll help build advocacy within accounts, ensuring customers achieve business value from our products.

At the intersection of advanced industrial technology and customer strategy, CSMs lead business reviews, develop and execute mutual success plans, and drive net revenue retention through strategic account growth. This role requires the technical depth to understand engineering analyses, combined with the business acumen to translate success into measurable value and to engage executive stakeholders at customer organizations.

• Partner with engineering, quality, and operations teams at customer organizations to identify opportunities to improve product quality, accelerate root‑cause analysis, or achieve efficiencies in design and sustaining engineering
• Serve as the primary point of contact and trusted advisor for your customers
• Project‑manage the delivery and adoption of Lumafield’s technical solutions to ensure integration into customer workflows
• Proactively manage renewal processes, mitigate churn risk, and maintain account health
• Identify, track, and communicate the business impact of Lumafield’s solutions
• Uncover upsell, cross‑sell, and new use‑case opportunities to expand product usage across teams or product lines
• Build strong customer relationships through purposeful, outcome‑focused engagement
• Contribute to the development of scalable internal processes

• Engineering B.S. degree or equivalent technical experience
• 8+ years of experience, including technical experience in engineering or manufacturing and client‑facing experience such as account management, consulting, or program management
• Expertise in packaging development and/or production, primarily for the CPG industry
• Excellent verbal and written communication that flexes to be effective across levels of an organization
• Ability to independently create and deliver executive‑level presentations
• Extremely organized and ready to dive head‑first into a rapidly scaling startup environment

• MBA or equivalent business experience
• Quality Control experience in CPG/packaging manufacturing

Lumafield offers competitive cash and equity compensation, a health & wellness stipend, 401(k), parental leave, flexible PTO, commuter benefits, company‑wide events and more.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital or domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process (e.g., reviewing applications, analyzing resumes, or assessing responses). These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on location, experience and performance. All full‑time employees receive an equity grant.

Reach out if you want to be a part of what we are building.