Manager, Sales Operations Melbourne, Australia

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Udemy is headquartered in San Francisco with global offices in Australia, India, Ireland, Türkiye, and other US locations. Our robust hybrid work model spans San Francisco, Denver, Ankara, Dublin, Mexico City and Melbourne. This hybrid position requires three days per week in the office in our Melbourne hub. Learn more about us on our company page.

• Problem-Solving and Critical Thinking: You approach challenges with a logical and analytical mindset, systematically analyzing problems, identifying root causes, and devising innovative solutions that address both short-term needs and long-term objectives.
• Adaptability and Learning Agility: You thrive in dynamic environments, quickly adapting to new technologies, methodologies, and challenges. Your eagerness to learn and ability to pivot effectively contribute to the team's success in a rapidly evolving industry.
• Cross Functional Partnership: You excel in managing stakeholder expectations, fostering positive relationships with internal teams, users, and other key stakeholders, and effectively communicating technical desicions, project progress and milestones.
• Leadership and Mentorship Abilities: You have a track record of inspiring and empowering team members, providing guidance and mentorship to junior engineers, and fostering a culture of continuous learning and growth within the team.

The Udemy GTM Strategy & Operations team’s mission is to enable all go-to-market teams to scale and grow top line revenue efficiently. The team supports our mission by delivering the process and information flows that drive the entire customer journey optimization, promoting cross-functional alignment, overseeing resource and performance planning, refining key processes to increase efficiencies, and adopting best-in-class tools and technologies to support the entire go-to-market universe from lead generation to customer retention.

The ideal candidate will require a strong understanding of SaaS and needs to be experienced in Sales Operations and/or Go-To-Market Operations. You need to be data-driven, detail-oriented, customer-focused, business-minded, and intellectually curious. You understand how impactful data can be in determining the right strategy, and how important smooth operations are to executing that strategy. You will need to roll up your sleeves and implement the necessary processes and tools to advance our GTM strategy.

• Act as the strategic business partner to the VP of Sales, APAC
• Manage the APAC Sales Operations Analyst
• Design and implement regional territories to support sales organisation while maintaining on-going territory health analytics and optimisation
• Understand regional complexities to build tools, processes, and cross-functional support in guidance with best practice and local needs
• Provide analytics and strategic support for quarterly business reviews
• Perform sales forecasting, manage forecasting and data analysis to provide valuable insight into geo’s performance and general predictability
• Co-lead Pipeline calls to help monitor the health of the coverage and creation of pipeline from all sources and segments
• Develop and project manage sales strategies and initiatives required to drive sales in a business organization
• Uncover leading and lagging indicators of sales performance and predictability to help inform and guide our success
• Implement new technologies to support the sales teams
• Provide accurate and real-time data to help monitor the performance of the business