Biz Ops Associate

Location

San Francisco

Full time

On-site

General

We are looking for a versatile, high-agency Business Operations Associate to serve as a "connective tissue" across our organization. In this role, you will work directly with leadership to drive high-impact initiatives across Operations (Implementation, Customer Support) Go-to-Market (Sales, Marketing), and other functional areas.

You are a true generalist who thrives in the "zero-to-one" phase—comfortable navigating ambiguity, designing new processes from scratch, and executing with extreme speed. This is a unique opportunity to gain broad, cross-functional exposure at a category-defining startup where your work directly impacts the company’s ability to scale.

Key Responsibilities

• Strategic Execution: Drive the delivery of key initiatives from end-to-end, ensuring projects are completed efficiently and impactfully.

• Operational Infrastructure: Design, implement, and iterate on scalable processes across Implementation and Customer Support to support our rapid growth.

• Cross-Functional Partnership: Collaborate with Product, Implementation, Customer Success, and GTM teams to bridge gaps, translate feedback into actionable product requirements, and ensure seamless customer onboarding.

• Data & Insights: Leverage data and business acumen to run GTM experiments, track performance metrics (SLAs, win rates, time to go-live, etc.), and develop hypotheses for additional initiatives.

• Vendor & Tool Management: Drive the selection, onboarding, and management of external vendors and internal software tools that can drive additional value and scalability

Experience

• Professional Background: 2–4 years of experience, ideally coming from a top-tier management consulting firm (MBB preferred), venture capital, private equity, or a high-growth "Biz Ops" environment (experience in accounting audit, accounting or finance is a major plus)

• Analytical Rigor: A strong "first principles" thinker who is comfortable with data (familiarity with BI tools and other software platforms is a major plus).

• Technical Aptitude: Ability to quickly master new software platforms, processes, and engage with technical stakeholders to ensure operational feasibility.

• Bias for Action: A proven track record of taking extreme ownership, moving quickly with good judgment, and delivering measurable results in a fast-paced environment.

• Communication: Exceptional interpersonal skills with the ability to simplify complex concepts for both internal teams and external executive stakeholders.