Automotive Sales Associate and Assistant Manager in Training

Automotive Sales Associate and Assistant Manager in Training

Join to apply for the Automotive Sales Associate and Assistant Manager in Training role at Point S Tire and Auto Service

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Are you ready to join the winning team? At Bay Area Point S, our team has a common goal of providing exceptional service to our customers, while also ensuring that each employee feels valued, respected, and engaged in contributing to the success. With our strong reputation for family values and operational ethics, we are eager to add more team members who want to grow with us.

Our Tire Experts act as the primary point of contact between customers. This role is pivotal in ensuring customer satisfaction by accurately understanding customer needs, recommending tires, services and repairs, and providing detailed explanations of work performed and associated costs. The advisor facilitates a smooth service experience by coordinating with technicians, managing service schedules, and following up on the progress of repairs or maintenance.

This role demands a balance between technical understanding and the ability to communicate effectively, ensuring customers receive both excellent service and comprehensible advice on their vehicle’s needs. A Tire Expert must be confident and capable of advising on Retail Tires, Oil Changes, Preventative Maintenance, and Medium Truck tires.

• Perform all duties and skills of a Tire Expert
• Work the sales counter and gather customer's concerns and collect relevant information
• Recommend tires and basic services based on the vehicle's condition and the customer's concerns
• Provide clear explanations of recommended tires and/or services, including costs and time frames
• Provide customers with accurate cost estimates for proposed tires and/or basic services
• Schedule tires and basic mechanical service
• Communicate with service technicians and customers at a higher level
• Suggest preventive maintenance services and sell additional services when appropriate
• Educate customers about the importance of routine maintenance
• Order necessary tires for customers
• Understand inventory and ensure the availability of required tires
• Educate customers on tire and basic service best practices and answer questions

• High School Diploma or Equivalent
• Sales and/or hospitality skills with an enthusiasm for helping customers
• Technical or vocational training courses in automotive repair, tire technology, or a related field a plus
• Valid driver’s license and acceptable driving record required
• Prior experience in a customer service role of any industry
• Experience with in the retail automotive or related industries, demonstrating the ability to handle customer inquiries and resolve issues effectively
• Excellent verbal and written communication skills to clearly and effectively interact with customers and relay information between customers and technicians
• Strong focus on delivering high-quality customer service, with the ability to listen to customer needs, empathize with their concerns, and ensure a positive service experience
• Ability to manage multiple tasks and appointments efficiently, maintaining accurate records and schedules
• Proficiency in using computer systems, including POS software, appointment scheduling software, and basic office software (e.g., Microsoft Office)

• Excellent Training – with opportunities for training and career advancement
• Medical, dental, vision, LTD, STD, Life Insurance, and Accidental Benefits available after 60 days
• Competitive wages
• 401(k) savings plan with company match
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Company parties
• Paid time off
• Stable working hours

Compensation: $45,000.00 - $80,000.00 per year

At Point S Tire, our employees become like family. We believe in investing in the future of our employees and developing them to grow with our organization.

Internship

Full-time

Sales and Business Development

Motor Vehicle Manufacturing