Assistant Manager

Job Title:

Assistant Manager

Employment Status:
Full-Time;
Non-exempt

Pay Range: $25.00 - $28.00/hour

Location:

681 Florida Street San Francisco CA 94110

Schedule:

Monday-Friday, 9:00 am-5:30 pm

The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures and programs. The Assistant Manager ensures that the building is well‑run and well‑maintained, that the occupancy level is acceptable, and that the residents have a supportive environment. The Assistant Manager also oversees the tenant certifications on site, with guidance from the General Manager.

The Assistant Manager must work well with the on‑site support services staff and must be respectful and professional with residents, visitors, vendors, support services and staff. When the General Manager is not available, the Assistant Manager must provide leadership and direction to the staff.

• Perform supervisory, administrative, and management tasks.
• Aid or conduct new resident lease orientations, certifications, and responsibilities.
• Conduct background checks on applicants and make recommendations for acceptance or rejection for the final approval by the General Manager and Compliance.
• Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
• Manage, interview, and prepare the initial and recertification process of tenants' income and family composition.
• Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
• Coordinate maintenance work orders.
• Inspect apartments and grounds for maintenance and repair needs.
• Attend and take part in professional activities, meetings, organizations, regulatory agency meetings or inspections, as needed.
• Submit the required internal and external reports.
• Collaborate and partner with internal and external partners to ensure the property's success.

• Ensuring the office is clean, professional and well‑organized.
• Answering telephones courteously and efficiently.
• Sorting, distributing, opening and answering mail daily in the absence of the Desk Clerk.
• Responsible for the inventory and order of administrative supplies and equipment as needed.
• Maintaining files, records, rental agreements and other documents in an orderly manner.
• Scheduling maintenance repairs, generating and filing work orders and follow-ups as appropriate.
• Maintaining a businesslike and professional appearance.
• Being always available by cell phone for emergencies as needed for Desk Clerks.
• Assisting the General Manager with special projects and administrative tasks.

• Scan checks using the check scanner.
• Ensure prompt collection of subsidies and tenant receivables.
• Submit vacancy loss reimbursements.
• Enter payments into Yardi and monitor tenant receivables.
• Manage resident evictions and stipulations in compliance with court order as directed by the General Manager.

• Notification:
  Notify tenants in advance that their recertification is due, prior to the effective date.
• Documentation Collection:
  Collect necessary documentation from tenants, including income and, if applicable, asset information.
• Third‑Party Verification:
  Obtain third‑party verification of the tenant’s income and other relevant information.
• Tenant Income Certification (TIC):
  Complete the Tenant Income Certification form with all required tenant information.
• Review Compliance:
  Review all collected information for compliance with LIHTC and other program rules.
• Approval:
  Submit to the General Manager to approve the recertification if the tenant continues to meet the eligibility criteria.
• Submission:
  Submit the recertification documentation to the compliance team.
• Record Keeping:
  Maintain accurate records of all recertification documents and correspondence for future audits and compliance checks.

• Respond to all tenant requests in a prompt and courteous…