Desk Clerk; Part-Time

Desk Clerk (PT)

Position: Desk Clerk (Part-Time)

Department: Property Management

Location: 141 Eddy St, San Francisco, CA 94102

Pay Rate: $22.00 / hour

Schedule: Saturday - Sunday; 7:00 am - 3:00 pm

Summary: Under the direct supervision of the General Manager, the Desk Clerk is responsible for screening visitors, monitoring activities at the front desk of TNDC properties, assisting building management with maintaining site safety, and providing ongoing administrative support.

• Screen all visitors to confirm that they are authorized guests of building residents.
• Ensure visitors are escorted by tenants at all times.
• Respond to emergencies as needed.
• Maintain complete and accurate confidential Building Log.
• Fill out incident reports as necessary.
• Report violations of the House Rules and Regulations and rules of conduct outlined in the Rental Agreement.
• Take part in all online and in-person trainings required for job function, including job‑specific trainings and company wide training.
• Oversee front entry and lobby to ensure cleanliness and security; perform minor janitorial duties as needed.
• Provide administrative support for Assistant Manager by opening and time stamping mail and invoices, preparing check requests, preparing recertification packets, and filing.
• Answer phones and operate intercom system as needed.
• Provide information to tenants, visitors, and applicants concerning Housing.
• Other duties as assigned.

• High School Diploma or GED.
• Good organizational, interpersonal and communication skills.
• Ability to work tactfully and under stress.
• Ability to use Microsoft Office Suite (Word, Excel, Outlook).
• Ability to read, write and communicate in English.
• Ability to follow directions and work independently.
• Willingness to be on‑call, with access to a phone.
• Good judgment and common sense, ability to resolve conflicts.
• Honesty and dependability.
• Ability to work with and be sensitive to a diverse, multicultural, low‑income population.
• Ability to maintain confidentiality and discreetly handle resident issues.
• Strong customer service skills.
• Physical capability to perform required duties (typing, standing, moving around buildings, etc.).
• Ability to work in an office environment and outside residential buildings as needed.

• Basic knowledge of Microsoft Office Suite.
• Experience working in an affordable housing environment.
• Experience or familiarity with the Tenderloin Neighborhood.
• Experience in conflict resolution, crisis intervention, resident relations.
• Proficiency in a language other than English (e.g., Spanish, Cantonese, Russian).

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.

In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.