Resident Services Coordinator- Beacon

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.

Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Community Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast‑paced environment.

Action Property Management, the leader in community management, is seeking a full-time Resident Services Coordinator to join our team at our luxury association,
The Beacon
, located in San Francisco
.

Compensation: $30.00- $31.00 Per Hour

Schedule: Monday
- Friday; 8:00 AM- 4:00 PM

• Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
• Manage and maintain the community access system and resident registration records.
• Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
• Conduct daily property inspections, document issues, and generate work orders as needed.
• Conduct common area inspections and generate work orders.
• Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
• Prepare and distribute community communications, including e‑blasts, bulletin postings, and resident updates.
• Coordinate and attend HOA and community events to ensure seamless execution.
• Oversee invoice coding and assist with budget tracking.
• Manage all resident move‑in and move‑out procedures, including documentation and coordination.
• Assist maintenance and management teams with large‑scale projects.
• Support the Community Manager in preparing board packets, board meeting materials, and presentations.
• Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
• Provide administrative support including correspondence, scheduling, and meeting preparation.
• Draft and distribute agendas, notices, reports, and meeting minutes.
• Maintain vendor records, insurance documents, contracts, calendars, and websites.
• Coordinate and support Architectural Review Committee meetings and inspections.
• Assist with member services, respond to resident concerns, and issue access devices.
• Assist management with supervising, scheduling, and training front desk staff.
• Process accounts receivable, verify invoices, and prepare monthly delinquency reports.
• Perform other duties as assigned.

• High School Diploma or Equivalent (College degree in business, real estate, or a relevant field is preferred).
• Minimum of 2 years of experience in property management, customer service, HOA administration, or office experience (Property management, hotel, or related industry experience preferred).
• Strong verbal and written communication skills with the ability to interact professionally with residents, vendors, and team members.
• Excellent organizational, communication, and multitasking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
• Ability to multitask and manage competing priorities in a fast‑paced environment.
• Strong problem‑solving skills and strong judgment, attention to…