Administrative Assistant, Accommodation Voucher program

About the organization

Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long‑term success.

Compass Urgent Accommodation Voucher program provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

$29–31 hourly, 37.5 hours per week

Full time, Monday – Friday

1254 Market St., San Francisco. Fully in person (NOT hybrid or remote)

Accountable I Adaptable I Client‑centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

The Operations Assistant supports the Program Director in managing daily tasks of the Compass UAV Program. This includes clerical and administrative work as well as package delivery, bag packing, and supply ordering. Specific responsibilities include:

• Assist with continuous quality improvement (CQI) and data quality checks to ensure staff meet funder requirements and maintain compliance
• Support with note‑and‑minute taking in meetings
• Coordinate and approve Lyft rides and other transportation for frontline staff
• Assist with research related to community resources
• Create and manage a master calendar for all UAV program activities
• Deliver packages from the Compass main site to hotels
• Receive and organize food and other deliveries
• Coordinate with hotel owners on operations, including maintenance, repairs, deliveries
• Pack client food bags for pantry distribution
• Disseminate administrative materials to client rooms
• Complete monthly UAV program supply orders
• Additional duties as assigned

• Impeccable attention to detail
• Excellent written communication skills
• Excellent organizational skills and the ability to multitask and manage competing priorities
• Excellent work habits: punctual, reliable, cooperative, team‑oriented
• Ability to work independently
• Ability to adapt and be proactive in program processes
• Strong problem‑solving skills
• Strong computer skills
• Ability to maintain strict confidentiality in client and personnel matters
• Ability to lift 50 pounds
• Demonstrated commitment to diversity, equity, inclusion and belonging work

• Salary range: $29–31 per hour based on a 37.5 hour work week. Non‑exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long‑term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2–6.
• Membership in OPEIU/Local 29 union

Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.

Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.