Revenue Operations Manager

Operant is seeking a Revenue Operations Manager to support our revenue operations, business operations, and office operations in San Francisco’s Jackson Square. The Operations Manager will provide administrative, logistical, and project-related support via partnering with executives on customer-related activities, product and team initiatives, as well as manage existing vendors for HR, accounting, and IT, interfacing with a range of vendor teams and ops systems to ensure the smooth and timely execution of day to day company operations ranging from employee onboarding to making sure vendor invoices are paid.

Operant is a fast-paced Series A startup in ultra-growth mode, in the heart of AI & Cybersecurity, in an office in the middle of San Francisco’s AI tech boom, and this role requires a hybrid presence with 2 days per week at our SF headquarters in Jackson Square.

• Revenue Operations Support
  • Manage relationships with HR, accounting, and other people/business ops vendors to push forward the timely and accurate handling of a range of daily business tasks including employee onboarding, password resets, periodic reviews of healthcare and company benefits (in partnership with our HR vendor), processing of invoices, payments, and receipts (in partnership with the accounting vendor), approval of team expense reports on behalf of the c-team, and similar
  • Operate with efficiency, clarity, detail orientation, and a sense of urgency, with the ability to reprioritize to get the most urgent tasks done by important deadlines without dropping secondary priorities.
  • Be available during business hours to coordinate last-minute meetings, escort visitors, and navigate changing needs.
  • Handle expense reports, budgets, and other financial documentation with discretion and accuracy.
• Communication and Meeting Coordination
  • Arrange and coordinate important executive meetings, including preparing agendas, taking minutes, and following up on action items.
  • Organize logistics for board meetings, including managing complex scheduling requirements for participants.
  • Serve as a gracious and diplomatic point of contact between the executive team and internal/external stakeholders.
  • Handle sensitive and confidential information and operate with a high degree of discretion at all times.
  • Communicate on behalf of the executive team when asked to serve as a point of contact in an email thread or phone call
  • Achieve successful outcomes with clear, strategic, on-time communication and follow-up, as well as leading with diplomatic influence in situations in which multiple vendors or stakeholders are balancing competing objectives or priorities
• Office Operations
  • Serve as a point of contact for building management in San Francisco
  • Make sure janitorial services are functioning properly and that the office is maintained in clean, professional condition by the building’s staff while periodically organizing clutter, re-ordering missing supplies, coordinating deliveries to the office, and similar tasks
  • Inform the executive team of issues relating to the physical space and coordinate with vendors to fix any issues.
  • Coordinate IT needs for important hybrid meetings, making sure that the physical office is connected and the spaces are appropriate for important meetings
  • Greet guests, employees, customers, and vendors, serving as a representative of the company and brand
• Cultural Ambassador
  • Embody and promote company values and culture.
  • Facilitate team-building activities and company events such as all-hands and team offsites.
  • Help maintain positive relationships with key partners and stakeholders.

• Education:
  
  Bachelor’s degree.
• Experience:
  
  5+ years of experience in an operations manager role (or equivalent level) in a demanding and fast-paced startup environment.
• Experience interfacing with 3rd party operations vendors across HR, accounting, IT, payments, and similar.
• Experience managing communications for senior executives on sensitive and confidential topics including handling customer information under strict MNDA.
• Experience working in cybersecurity or AI startups a major plus;
  Series A/B stage a major plus.
• Investor-relations,…